Claims Specialist: Low-Complexity Claims & Customer Service

Zurich 56 Company Ltd; Jakarta Pusat; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

Zurich is seeking a Claims Handler in Jakarta Pusat to investigate and conclude low complexity personal or commercial line claims by following established protocols to ensure efficient and customer-centric service.

Key responsibilities include data capture, determining liability, confirming policy existence, timely reserves, and keeping stakeholders informed while protecting confidentiality and supporting process improvements. Location: ID - Head Office - MT Haryono.

Qualifications

• Must be able to capture and update claims data accurately
• Ability to determine liability by gathering facts
• Strong focus on customer service and timely communication

Responsibilities

• Capture and update claims data in compliance with best practices
• Determine liability by gathering facts
• Confirm policy existence by identifying coverage on claims
• Work toward timely resolution of claims
• Establish timely reserves within authority limits
• Assess damages and manage expenses within approved networks
• Ensure legal compliance and confidentiality of information
• Refer complex cases to subrogation and fraud teams as needed
• Support team goals and participate in continuous improvement feedback

Job description

Zurich is seeking a Claims Handler in Jakarta Pusat to investigate and conclude low complexity personal or commercial line claims by following established protocols to ensure efficient and customer-centric service.

Key responsibilities include data capture, determining liability, confirming policy existence, timely reserves, and keeping stakeholders informed while protecting confidentiality and supporting process improvements. Location: ID - Head Office - MT Haryono.