Senior Applications Support Analyst

nttlimited; Jakarta Pusat; Hybrid; IDR 100,440,000 - 167,400,000; Full time

Job summary

NTT DATA is seeking an Applications Managed Services Engineer (L2) to ensure ERP, Middleware, and related applications stay in top shape. You will monitor, investigate, and resolve incidents and service requests, maintaining SLA commitments while coordinating with teams and clients.

In this role, you will execute changes, document approvals, and support the change management process. You will mentor L1 teams, participate in project maintenance, and contribute to trend analyses for continuous

Qualifications

• Hands-on experience managing ERP, Middleware and other business-critical software.
• Moderate experience in managed services with knowledge of ServiceNow ticketing.
• Ability to handle multiple tasks, execute change management duties, and lead troubleshooting.
• Ability to plan activities and adapt quickly to changing circumstances.
• Effective communication across cultures and strong listening skills.
• Bachelor's degree in information technology/computing or equivalent work experience.

Skills

ERP

Middleware

Change management

Cross-cultural communication

Education

Bachelor's degree in information technology/computing

Tools

ServiceNow

Job description

NTT DATA is seeking an Applications Managed Services Engineer (L2) to ensure ERP, Middleware, and related applications stay in top shape. You will monitor, investigate, and resolve incidents and service requests, maintaining SLA commitments while coordinating with teams and clients.

In this role, you will execute changes, document approvals, and support the change management process. You will mentor L1 teams, participate in project maintenance, and contribute to trend analyses for continuous