Cross-Technology MSP Engineer (L2)

NTT Limited; Jakarta Pusat; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

NTT DATA is seeking a Cross Technology Managed Services Engineer (L2) to maintain client IT infrastructure, monitor incidents, and resolve issues to keep services available and performant. You will handle second-level support, work with automation teams, manage changes with risk mitigation, document actions, and collaborate with vendors while staying aligned with ITIL processes.

Join a diverse global team and contribute to projects that improve operational efficiency, resilience, and client

Qualifications

• Moderate-level experience in managed services roles handling cross-technology infrastructure.
• Knowledge of ticketing tools, preferably ServiceNow.
• Familiarity with ITIL processes and experience working with vendors and third parties.
• Proficiency in planning activities and projects, taking changing circumstances into account.
• Ability to work longer hours when necessary and adapt to changing circumstances with ease.
• Proven ability to communicate effectively and work across different cultures and social groups.
• Positive outlook and ability to work well under pressure.
• Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.

Responsibilities

• Monitor and maintain client IT infrastructure and systems.
• Resolve incidents and problems within SLAs.
• Provide second-level support and work with automation teams.
• Execute changes with risk mitigation and detailed documentation.
• Audit tickets for quality and identify areas for automation.
• Handle client escalations professionally and participate in disaster recovery tests.
• Collaborate with other teams and clients to ensure service quality.
• Contribute to projects and ensure changes are approved.

Skills

Cross-technology infrastructure

Ticketing tools

ITIL processes

Vendor coordination

Project planning

Communication across cultures

Pressure handling

Client-focused

Education

Bachelor's degree in IT/Computing or equivalent

Tools

ServiceNow

Monitoring tools

Automation collaboration

Job description

NTT DATA is seeking a Cross Technology Managed Services Engineer (L2) to maintain client IT infrastructure, monitor incidents, and resolve issues to keep services available and performant. You will handle second-level support, work with automation teams, manage changes with risk mitigation, document actions, and collaborate with vendors while staying aligned with ITIL processes.

Join a diverse global team and contribute to projects that improve operational efficiency, resilience, and client