Senior Activation (Mekari Talenta)

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Mekari in Indonesia is seeking a Client Success Specialist to assist clients in setting up applications aligned with HRIS and payroll requirements, and to provide consultancy on best practices. You will gather client needs, translate them into system configurations, support and troubleshoot issues, and coordinate with cross‑functional teams to ensure successful deployment and adoption.

The role requires excellent communication, analytical skills, teamwork, and the ability to manage multiple

Qualifications

• Candidate must possess at least a Bachelor's Degree in IT, Accounting, HRM, or equivalent.
• At least 2 years of working experience in Payroll or HRIS.
• Knowledgeable of Payroll components and related regulations adds value.
• Understand HRM concepts and have good analytical abilities.

Responsibilities

• Assist client to setup applications appropriate with clients requirements.
• Provide consultancy for clients about best practice HRIS, Payroll, etc.
• Assist Junior Activation Specialist for technical issue / explanation about Talenta System.
• Support and give problem-solving to clients.
• Gather client requirements and implement the system.
• Report to the manager about client needs and problems regularly.

Skills

Payroll knowledge

HRIS understanding

Client communication

Analytical thinking

Teamwork

Pressure handling

Interpersonal skills

Fast learner

Independent

Presentation skills

Education

Bachelor's Degree Information Technology

Bachelor's Degree Accounting

Bachelor's Degree Human Resource Management

Tools

Payroll software

TAX

BPJS

Overtime calculations

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Assist client to setup applications appropriate with clients requirements
• Provide consultancy for a client about best practice HRIS, Payroll, etc
• Assist Junior Activation Specialist for technical issue / explanation about Talenta System
• Support and give problem-solving to clients
• Gather client requirements and implement the system
• Report to the manager about client needs and problems regularly

Requirements

• Candidate must possess at least a Bachelor's Degree Information Technology, Accounting, Human Resource Management or equivalent
• At least 2 year(s) of working experience handling Payroll or having experience in HRIS company
• Required skill(s): Knowledgeable of Payroll software, TAX, BPJS, Overtime, and the other Payroll component are related is added value
• Understand HRM Concepts
• Good analysis
• Comfortable with numbers and meeting clients
• Fast learner and independent
• Having good interpersonal and teamwork skill
• Able to work under pressure
• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
• Process-driven, empathetic, and a great communicator
• Excellent problem-solving abilities and consultative skills
• Loves working with clients and thrives on customer satisfaction and loyalty
• Ability to work collaboratively with technical and non-technical teams
• Outstanding communication and presentation skills; ability to present to C-level executives
• Diplomacy, tact, and poise under pressure when working through customer issues
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly

We wish you the best. Hope to see you around soon!