Secure Operation Manager - MSS

Packet Systems Indonesia; Jakarta Pusat; On-site; IDR 360,000,000 - 700,000,000; Full time

Job summary

Packet Systems Indonesia seeks a Senior SecOps Leader to guide the SecOps team in delivering real-time monitoring, incident management, and threat-hunting services. You will drive cross-functional coordination for new projects and establish metrics to ensure top-tier security operations.

You will mentor staff, collaborate with L3 engineers on escalations, and stay aligned with regulatory requirements and industry trends in a fast-paced technology environment.

Qualifications

• Experience leading SecOps teams in enterprise environments.
• Strong understanding of security monitoring and incident response processes.
• Familiarity with threat intelligence lifecycle and hunting activities.

Responsibilities

• Manages the SecOps team to maintain and deliver appropriate services.
• Oversees delivery of SecOps services such as Real-Time Monitoring and Incident Management.
• Develops cross-project implementation plans for new SecOps projects.
• Creates SecOps service metrics and monitors controls to meet service levels.
• Provides thought leadership on SecOps management and industry trends.
• Coordinates with L3 engineers on escalated incidents and threat hunts.
• Oversees recruitment, assignments, training, and performance reviews for direct reports.
• Keeps knowledge of regulations and policies impacting SecOps.

Skills

SecOps leadership

Incident response

Threat intelligence

Threat hunting

Team management

Job description

About Us
Founded in 2004, Packet Systems Indonesia (PSI) is one of Indonesia’s most trusted ICT systems integrators headquartered in Jakarta — delivering secure, scalable, and mission-critical technology solutions across networking, cybersecurity, cloud, and managed services.

As part of Logicalis Asia Pacific — the Architects of Change — PSI offers the best of both worlds: deep local expertise and agility, backed by global standards, international best practices, and a network of 7,000+ professionals across 30 territories.

At PSI, you’ll belong to a community of hundreds of passionate engineers, consultants, and technology specialists who take pride in what they do. You’ll grow through large-scale, business-critical projects spanning planning, design, deployment, and managed services — with real responsibility from day one. And you’ll thrive in a people-first culture built on knowledge-sharing, continuous learning, and investment in your career.

We are proud to be a Great Place to Work Certified organisation — a recognition that reflects the environment we’ve built together.

Indonesia’s digital transformation is accelerating. Be one of the Architects of Change who leads it.

Role Description

• The primary function of the Leaders is to lead the SecOps team. This includes but is not limited to, the leadership of front-line security monitoring, incident response, threat intelligence, threat hunting, and SecOps platform engineering and management

Responsibilities

• Manages the SecOps team to maintain and deliver appropriate services.
• Oversees the delivery of all SecOps services in the service portfolio such as Real-Time Monitoring, Incident Management, Threat Hunting, Use Case Management,etc,
• Develops and facilitate cross coordination of implementation plans for new projects within the SecOps.
• Develops SecOps service metrics; implements and monitors controls to maintain appropriate service levels.
• Provides thought leadership on SecOps management and continue to catch up with industry trends.
• Understand and work together with L3 engineers for escalated P1 Incident Investigation activities, prioritized threat hunt and intelligences, and business critical SecOps services.
• Maintains and administers personnel activities for direct reports, including recruitment, assignments, training, performance evaluations, and reviews.
• Maintains knowledge of relevant regulations, compliance requirements and policies that may directly or indirectly impact the SecOps and its services.

Career: Technical Support
Career Type: Management
Job Type: Supervisor
Level: M11

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