Secure Operation Manager - MSS

PT Packet Systems Indonesia - PSI; Jakarta Pusat; On-site; IDR 500,000,000 - 900,000,000; Full time

Job summary

PT Packet Systems Indonesia (PSI) is seeking a Leader to head the SecOps team, overseeing front‑line security monitoring, incident response, threat intelligence, threat hunting, and SecOps platform engineering and management.

You will manage the SecOps service portfolio, coordinate with L3 engineers on escalated incidents, drive improvement plans, recruit and develop staff, and ensure compliance with applicable regulations and policies across projects.

Job description

About Us

Founded in 2004, Packet Systems Indonesia (PSI) is one of Indonesia's most trusted ICT systems integrators headquartered in Jakarta — delivering secure, scalable, and mission‑critical technology solutions across networking, cybersecurity, cloud, and managed services. As part of Logicalis Asia Pacific — the Architects of Change™ — PSI offers the best of both worlds: deep local expertise and agility, backed by global standards, international best practices, and a network of 7,000+ professionals across 30 territories. At PSI, you'll belong to a community of hundreds of passionate engineers, consultants, and technology specialists who take pride in what they do. You'll grow through large-scale, business‑critical projects spanning planning, design, deployment, and managed services — with real responsibility from day one. And you'll thrive in a people‑first culture built on knowledge‑sharing, continuous learning, and investment in your career. We are proud to be a Great Place to Work® Certified™ organisation — a recognition that reflects the environment we've built together. Indonesia's digital transformation is accelerating. Be one of the Architects of Change who leads it.

Role Description

The primary function of the Leaders is to lead the SecOps team. This includes but is not limited to, the leadership of front-line security monitoring, incident response, threat intelligence, threat hunting, and SecOps platform engineering and management.

Responsibilities

• Manages the SecOps team to maintain and deliver appropriate services.
• Oversees the delivery of all SecOps services in the service portfolio such as Real-Time Monitoring, Incident Management, Threat Hunting, Use Case Management, etc,
• Develops and facilitate cross coordination of implementation plans for new projects within the SecOps.
• Develops SecOps service metrics; implements and monitors controls to maintain appropriate service levels.
• Provides thought leadership on SecOps management and continue to catch up with industry trends.
• Understand and work together with L3 engineers for escalated P1 Incident Investigation activities, prioritized threat hunt and intelligences, and business critical SecOps services.
• Maintains and administers personnel activities for direct reports, including recruitment, assignments, training, performance evaluations, and reviews.
• Maintains knowledge of relevant regulations, compliance requirements and policies that may directly or indirectly impact the SecOps and its services.

Career: Technical Support Career Type: Management Job Type: Supervisor Level: M11

At PSI, we are committed to creating a diverse and inclusive workplace where everyone can thrive.