Senior Cybersecurity Analyst (L2/L3)

Packet Systems Indonesia; Jakarta Pusat; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Packet Systems Indonesia (PSI), headquartered in Jakarta, is a trusted ICT systems integrator delivering secure, scalable technology solutions across networking, cybersecurity, cloud, and managed services.

PSI seeks a Tier 2 Security Analyst responsible for validating and analyzing investigations from Tier 1, coordinating with Tier 3 and SecOps to activate the Incident Response Plan, and improving security incident management within a customer-centric, people-first culture.

Responsibilities

• Recognizes successful intrusions and compromises through review and analysis of relevant event detail information.
• Investigates potential security incidents - recognizes attacks based on techniques, tactics and procedures and differentiates false positives from true intrusion.
• Follows up and tracks investigations to resolution.
• Further validates, classifies incidents and updates security incident cases.
• Alerts system and information owners of intrusions and potential intrusions and compromises to their network infrastructure.
• Escalates security incidents to appropriate teams within customer tenant.
• Provides assistance during remediation of security incidents.
• Manages security services including finetuning security use cases and reducing false positives.
• Maintains and provides data required to calculate the SecOps services SLAs, KPIs and Goals Setting.
• Provide feedback to updates SecOps processes and procedures as necessary.
• Follows and implements the customer's change management process.
• Publishes regular reports to internal teams.
• Conducts regular information security awareness sessions to the general community of the organization.

Job description

About Us

Founded in 2004, Packet Systems Indonesia (PSI) is one of Indonesia's most trusted ICT systems integrators headquartered in Jakarta — delivering secure, scalable, and mission-critical technology solutions across networking, cybersecurity, cloud, and managed services.

As part of Logicalis Asia Pacific — the Architects of Change — PSI offers the best of both worlds: deep local expertise and agility, backed by global standards, international best practices, and a network of 7,000+ professionals across 30 territories.

At PSI, you'll belong to a community of hundreds of passionate engineers, consultants, and technology specialists who take pride in what they do. You'll grow through large-scale, business-critical projects spanning planning, design, deployment, and managed services — with real responsibility from day one. And you'll thrive in a people-first culture built on knowledge-sharing, continuous learning, and investment in your career.

We are proud to be a Great Place to Work Certified organisation — a recognition that reflects the environment we've built together.

Indonesia's digital transformation is accelerating. Be one of the Architects of Change who leads it.

Role Description

• Responsible for the validation and analysis of investigations passed up from Tier 1 Analysts.
• The Tier 2 Analysts will complete the documentation of the investigation, determine the validity and priority of the activity and elevate to the Tier 3 and SecOps Manager/Asst/Lead to activate the Incident Response Plan (IR Plan).

Responsibilities

• Recognizes successful intrusions and compromises through review and analysis of relevant event detail information.
• Investigates potential security incidents - recognizes attacks based on techniques, tactics and procedures and differentiates false positives from true intrusion.
• Follows up and tracks investigations to resolution.
• Further validates, classifies incidents and updates security incident cases.
• Alerts system and information owners of intrusions and potential intrusions and compromises to their network infrastructure.
• Escalates security incidents to appropriate teams within customer tenant.
• Provides assistance during remediation of security incidents.
• Manages security services including finetuning security use cases and reducing false positives.
• Maintains and provides data required to calculate the SecOps services SLAs, KPIs and Goals Setting.
• Provide feedback to updates SecOps processes and procedures as necessary.
• Follows and implements the customer's change management process.
• Publishes regular reports to internal teams.
• Conducts regular information security awareness sessions to the general community of the organization.

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At PSI, we are committed to creating a diverse and inclusive workplace where everyone can thrive.