Scheduler Officer

Cartrack Technologies Indonesia; Jakarta Utara; On-site; IDR 78,120,000 - 111,600,000; Full time

Job summary

Cartrack South East Asia is seeking an Operations Admin (Scheduler) in Jakarta to coordinate GPS installation scheduling, confirm appointments with customers, and liaise with suppliers to ensure timely delivery of units.

The role requires English proficiency, at least 1 year in scheduling or dispatching, and strong organizational and communication skills in a fast-paced environment.

Qualifications

• Conversational level of English proficiency.
• At least 1 year of experience in scheduling, dispatching, or a related field.
• Strong computer literacy, including experience with scheduling or CRM systems.
• Excellent organizational and time management skills.
• Detail-oriented, accurate, and capable of multitasking effectively.
• Strong communication skills, with the ability to engage effectively with customers and stakeholders at all levels.
• Able to work both independently and collaboratively in a fast-paced, deadline-driven environment.

Responsibilities

• Coordinate and manage the scheduling of GPS tracking unit installations for customers.
• Communicate with customers to confirm appointments and provide timely updates.
• Collaborate with suppliers to ensure the prompt delivery of GPS tracking units.
• Liaise with internal departments to ensure smooth and efficient fitment operations.
• Maintain and update the fitment scheduling system, ensuring accurate data entry and reporting.
• Monitor and report fitment progress to ensure timely completion.
• Proactively identify and resolve scheduling conflicts or operational issues.
• Maintain accurate and up-to-date records of all fitment appointments and statuses.
• Ensure compliance with company policies and procedures related to scheduling operations.
• Deliver excellent customer service to maintain high satisfaction levels.

Skills

English proficiency

Scheduling experience

CRM systems

Time management

Multitasking

Customer communication

Job description

We are a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries. We are currently seeking an Operations Admin (Scheduler) to join our growing team. Our work environment is collaborative, dynamic, and fast-paced, where every team member is encouraged to share ideas that drive innovation and efficiency.

Key Responsibilities

Coordinate and manage the scheduling of GPS tracking unit installations for customers.

Communicate with customers to confirm appointments and provide timely updates.

Collaborate with suppliers to ensure the prompt delivery of GPS tracking units.

Liaise with internal departments to ensure smooth and efficient fitment operations.

Maintain and update the fitment scheduling system, ensuring accurate data entry and reporting.

Monitor and report fitment progress to ensure timely completion.

Proactively identify and resolve scheduling conflicts or operational issues.

Maintain accurate and up-to-date records of all fitment appointments and statuses.

Ensure compliance with company policies and procedures related to scheduling operations.

Deliver excellent customer service to maintain high satisfaction levels.

Qualifications

Conversational level of English proficiency.

At least 1 year of experience in scheduling, dispatching, or a related field.

Strong computer literacy, including experience with scheduling or CRM systems.

Excellent organizational and time management skills.

Detail-oriented, accurate, and capable of multitasking effectively.

Strong communication skills, with the ability to engage effectively with customers and stakeholders at all levels.

Able to work both independently and collaboratively in a fast-paced, deadline-driven environment.

PT Cartrack South East Asia is part of Cartrack Holdings Ltd., a global telematics company that operates in 23 countries. We provide a comprehensive fleet management system that includes real-time GPS tracking and data analytics. We develop our integrated Software-as-a-Service (SaaS) platform and manufacture our best-quality IoT devices internally.

In Indonesia, we have a head office in Jakarta and a branch office in Surabaya. As our business grows fast, we also place our representatives in several other areas in Indonesia. Joining our team, you will work in a multinational, dynamic, and positive environment, with career advancement opportunities both locally and regionally.