Sales Toko

Pt. Dinamika Seraya Sukses; Jakarta Pusat; On-site; IDR 200,880,000 - 357,120,000; Full time

Job summary

The St. Regis Jakarta is seeking a Food & Beverage Sales Executive to support sales and revenue growth across hotel outlets. You will engage with clients, respond to inquiries, and assist in closing sales while upholding brand standards.

Responsibilities include coordinating with Sales, Marketing, and Operations, handling guest requests with professionalism, and helping to maximize guest satisfaction and loyalty. A hospitality sales mindset and strong communication skills are essential.

Qualifications

• Experience in sales for hospitality or luxury hotel brands is a plus.
• Strong communication and relationship-building skills.

Responsibilities

• Assist management in driving sales and revenue for the hotel’s Food & Beverage outlets.
• Coordinate with Sales, Marketing and Operations to fulfill guest requests and optimize guest satisfaction.
• Provide professional, polished service and maintain Marriott standards of quality and appearance.

Job description

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Food Beverage Sales Executive - The St. Regis Jakarta

Job Description

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Rajawal Place Jalan HR Rasuna Said Kav. B/4, Setiabudi, Jakarta Selatan 12910, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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