Modern Trade Sales Analytics Pro

Skintific; Jawa Barat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

The St. Regis Jakarta is seeking a Food & Beverage Sales Executive to join our sales team. You will engage guests, promote the brand, and drive revenue through effective sales techniques while maintaining exceptional guest relations.

Responsibilities include handling reservations and inquiries, processing changes, and supporting the sales team with daily administrative tasks. This role requires professionalism, strong communication, and a guest-centric mindset.

Responsibilities

• Resolve guest calls, requests, or problems using sales techniques that maximize revenue.
• Upsell to increase guest loyalty and revenue for Marriott brands.
• Process reservation requests, changes, and cancellations in appropriate systems.
• Enter loyalty program information into hotel software and maintain guest records.
• Support Sales & Marketing with general office duties as needed.

Job description

Food Beverage Sales Executive - The St. Regis Jakarta

Posted 5 days ago

Job Description

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Rajawal Place Jalan HR Rasuna Said Kav. B/4, Setiabudi, Jakarta Selatan 12910, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related