Sales Executive

Pt Qingmou Optical Technology; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

The St. Regis Jakarta is seeking a Food Beverage Sales Executive to resolve guest calls, requests, and problems, while using sales techniques that maximize revenue and maintain guest loyalty.

You will upsell and promote the brand image, and process Marriott Rewards points redemptions and reservations. You will also support Sales & Marketing with clerical duties, assist in training and motivating staff, and ensure confidentiality of proprietary information with a professional appearance and

Responsibilities

• Contact appropriate department to resolve guest calls, requests, or problems.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Upsell to guests and promote brand image internally and externally.
• Process reservations and Marriott Rewards points redemptions.
• Assist in clerical tasks to support Sales & Marketing (filing, emailing, typing).
• Assist management in training and motivating employees; serve as a role model.

Job description

Food Beverage Sales Executive - The St. Regis Jakarta

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Rajawal Place Jalan HR Rasuna Said Kav. B/4, Setiabudi, Jakarta Selatan 12910, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable