Sales Support (JD YOUNG Internship Program) (Open)

JD.com Inc.; Jakarta Pusat; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

JD.com in Jakarta is inviting you to join the JD Young Internship Program, designed to give early‑career talent hands‑on exposure to real projects, real responsibilities, and real growth within a global e‑commerce and logistics network. You’ll work with experienced teams, learn across sales, data analytics, and customer management, and grow in a fast‑paced, supportive environment.

Over 3–6 months, you’ll build practical skills, contribute to customer relationships, and gain insight into how a

Responsibilities

• Sales process support: assist the sales team with contract signing, billing binding, and customer account maintenance.
• Data analysis and monitoring: integrate sales data, build business dashboards, identify risks, and provide optimization recommendations.
• Customer relationship management: manage full lifecycle of customers, drive renewals, retention, and activity.
• Process optimization and training: develop SOPs, train the sales team, and reduce issues.
• Risk management and compliance: monitor sales risks and promote compliance to protect company interests.

Job description

Who We Are

Who We Are At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference. Our Global Reach JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one. Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

We believe great ideas can come from anywhere, and often, they come from you. As an intern at JD.com, you’ll work on meaningful, hands‑on projects, learn from talented colleagues across our global network, and grow in a supportive, fast‑paced environment designed for development. With competitive compensation, great office locations, and a people‑first culture that champions continuous learning, you’ll have everything you need to thrive and kick‑start your career.

About Your Program

You’ll be joining the JD Young (JDY) Internship Program, designed to give early-career talent hands‑on exposure to real projects, real responsibilities, and real growth.

Over 3–6 months, you’ll work alongside experienced teams, build fundamental skills, and gain insights into how a global business operates.

Responsibilities

• Sales Process Support: Assist the sales team in completing basic operations such as contract signing, billing binding, and customer account maintenance, ensure the standardization of business processes and data accuracy, and guarantee the smooth operation of sales activities.
• Data Analysis and Monitoring: Integrate sales data and build business dashboards, identify business risks through multi‑dimensional analysis (e.g., customer lifecycle, opportunity conversion rate), and provide optimization recommendations to improve sales efficiency.
• Customer Relationship Management: Maintain the full lifecycle of customers, develop tiered management strategies, drive customer renewals, recovery of lost customers, and experience optimization, and enhance customer activity and retention rates.
• Process Optimization and Training: Streamline sales support processes, develop standardized operating procedures (SOPs), conduct system operation training for the sales team, and reduce the occurrence of abnormal issues.
• Risk Management and Compliance: Monitor sales risks such as scalping and low‑price competition, optimize risk control systems, and promote compliance execution to protect company interests and ensure healthy business development.

At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.

We believe great careers start with real opportunities. That's why our early careers programmes give students, graduates and emerging talent the chance to learn, take ownership and make a real impact from day one.

JD YOUNG - Internship Programme

JD Young Internship gives students and early‑career talent the chance to spend three or six months working on real projects, building practical skills and learning from experienced colleagues.

JD STAR - Specialist Development Programme

JD Star gives recent graduates a high‑impact start to their careers. Many participants join us on a permanent contract from day one, with structured development and opportunities to grow.

JD VANGUARD - Logistics Future Leaders Programme

JD Vanguard is our frontline leadership programme for graduates ready to build a career in supply chain and logistics. With permanent roles, competitive rewards and hands‑on development, you'll gain the skills and experience to lead the future of JINGDONG Logistics as we continue to grow around the world.

Why JD.com?

Whether you're looking for an internship or your first graduate role, there's a place for you at JD.com. From e-commerce and supply chain to AI, technology, HR and beyond, you'll have the opportunity to learn, grow and make a real impact from day one. Together, we're delivering joy through innovation, collaboration and the work we do every day. Join us and help shape what's next while building a career that's just getting started.