SALES SUPPORT

PT Espresso Italia; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Espresso Italia seeks a proactive Sales Support professional to administer sales processes, assist the sales team, and coordinate across internal departments to keep orders moving smoothly.

You will create and process quotations, SOs, POs, invoices, and other sales documents; monitor order status; provide data and reports; and respond to inquiries about products, prices, and availability. Strong Excel and Google Workspace skills are essential to ensure data accuracy and timely delivery.

Qualifications

• Minimum SMA/SMK education; D3/S1 in Administration, Management, Marketing, or related field preferred.
• Proficient in Microsoft Excel/Word and Google Workspace.
• Detail-oriented in managing documents and data.

Responsibilities

• Create and process quotations, Sales Orders (SO), Purchase Orders (PO), invoices, and other sales documents.
• Ensure all transaction documents are complete and accurate.
• Assist Sales in preparing customer data, quotations, proposals, presentations, and sales requirements.

Skills

Sales Support

Customer Service

Data entry

Microsoft Excel

Education

High school diploma (SMA/SMK)

D3/S1 preferred

Tools

Microsoft Excel

Google Workspace

Job description

Sales Support role responsible for administering sales processes, supporting the sales team, handling customer inquiries, coordinating across internal departments, and monitoring sales activities to ensure targets are achieved.

Key responsibilities

Create and process quotations, Sales Orders (SO), Purchase Orders (PO), invoices, and other sales documents

Ensure all transaction documents are complete and accurate

Assist Sales in preparing customer data, quotations, proposals, presentations, and sales requirements

Monitor order status and ensure sales processes run according to schedule

Provide data and reports required by Sales and management

Answer customer inquiries regarding products, prices, availability, and order status

Conduct customer follow-up via WhatsApp, telephone, or email

Coordinate with Sales, Finance, Warehouse, Purchasing, Logistics, and related departments

Input and update customer data and sales transaction data

About you

Minimum SMA/SMK education; D3/S1 in Administration, Management, Marketing, or related field preferred

Proficient in Microsoft Excel/Word and Google Workspace

Detail-oriented in managing documents and data

Able to conduct customer follow-up

Able to work with targets and deadlines

Able to work individually and as part of a team

Experience in Sales Admin, Sales Support, Customer Service, or Sales Operation is an advantage