Sales Representative – Jayapura Area | Commission & Vehicle Support

Pt Bandar Trisula; Jayapura; Remote; IDR 180,000,000 - 240,000,000; Full time

Benefits offered by this job

Fully remote work

Home office stipend

Health insurance

Job summary

Pt Bandar Trisula seeks a Remote Automotive Technical Support Specialist to serve as the first point of contact for customers with vehicle system issues, delivering expert guidance and troubleshooting from a home office.

You will use diagnostic tools, online knowledge bases, and CRM software to resolve problems, log interactions, and escalate when needed; a remote, self-motivated attitude and strong communication are essential. This fully remote role offers flexible hours and ongoing training.

Qualifications

• Proven experience in automotive technical support or related field.
• Strong understanding of vehicle systems, engines, transmissions and electronics.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote environment.

Responsibilities

• Provide first-level technical support via phone, email and chat.
• Guide customers through diagnostic procedures using remote tools.
• Accurately log interactions and resolutions in the support system.
• Escalate complex issues to senior staff or engineering teams when needed.
• Maintain up-to-date knowledge of automotive technologies and support procedures.

Skills

Automotive tech support

Diagnostics

CRM software

Remote communication

Tools

Remote diagnostic tools

CRM software

Job description

Remote Automotive Technical Support Specialist

Our client is looking for a dedicated and knowledgeable Remote Automotive Technical Support Specialist to join their fully remote customer support division. In this role, you will be the first point of contact for customers experiencing issues with their vehicles' advanced systems, providing expert guidance and troubleshooting assistance. You will leverage diagnostic tools, online knowledge bases, and your technical expertise to resolve customer concerns efficiently and effectively from the comfort of your home office. This position is ideal for individuals passionate about automobiles who excel at problem-solving and customer service in a remote capacity.

Key Responsibilities

• Provide first-level technical support to customers via phone, email, and chat regarding vehicle operation, diagnostics, and troubleshooting.


• Guide customers through diagnostic procedures using remote access tools and interactive guides.


• Accurately log customer interactions, issues, and resolutions in the customer support system.


• Escalate complex technical issues to senior support staff or engineering teams when necessary.


• Maintain up-to-date knowledge of automotive technologies, vehicle systems, and support procedures through ongoing training.


• Contribute to the knowledge base by documenting common issues and solutions.

Requirements

• Proven experience in automotive technical support, mechanical repair, or a related field.


• Strong understanding of automotive systems, including engines, transmissions, electrical systems, and modern vehicle electronics.


• Excellent verbal and written communication skills, with the ability to explain technical information clearly.


• Proficiency with customer relationship management (CRM) software and remote diagnostic tools.


• Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote work environment .


• A passion for automobiles and a customer-centric approach.

Benefits

• Competitive salary and performance incentives.


• Fully remote work arrangement with flexible hours.


• Comprehensive health, dental, and vision insurance.


• Paid training and certification opportunities.


• Home office equipment stipend.


• A supportive team culture focused on customer satisfaction.