Sales Representative

infinID; Jakarta Selatan; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

infinID in South Jakarta, Indonesia is seeking a results-driven sales professional to manage inquiries and guide them from first contact to decision. This role is core to our sales process, requiring proactive outreach via calls, WhatsApp, and emails, and a focus on building trust and closing deals.

You will master storytelling to align product benefits with customer needs, maintain a healthy CRM, and collaborate with operations or product teams to ensure a smooth process and achieve targets.

Qualifications

• Demonstrated customer-centric approach with ability to understand client needs.
• Proven sales experience managing pipeline from first contact to close.
• Excellent verbal and written communication with persuasive storytelling.
• Tech-savvy with CRM systems and digital tools.
• Ambitious and target-driven with a track record of converting leads.
• Experience in hospitality, SaaS, or customer-facing industries is a plus.

Responsibilities

• Lead engagement with inbound inquiries via calls, WhatsApp, and email to convert to customers.
• Apply storytelling to relate product benefits to customer needs.
• Communicate confidently and warmly to keep prospects engaged and moving toward close.
• Manage the sales pipeline from start to finish to meet or exceed targets.
• Build and nurture relationships through active listening and clarifying questions.
• Document all interactions in the CRM to maintain a healthy pipeline.
• Collaborate with operations or product teams to ensure a smooth sales process.
• Record activities in the CRM for data accuracy and follow-up planning.

Tools

CRM systems

Sales tools

Job description

South Jakarta, Indonesia | Posted on 09/18/2024

This role is at the core of our sales process, responsible for managing customer inquiries and guiding them through the sales journey from initial contact to final decision. It requires a results-oriented professional with a strong understanding of sales, exceptional communication skills, and a proven ability to close deals. The key responsibilities include:

• Lead Engagement: Proactively connect with inbound leads via calls, WhatsApp, and emails, using clear and persuasive communication to convert inquiries into customers.
  
• Mastering Storytelling: Use storytelling techniques to make product benefits more relevant and compelling, effectively linking them to the customer's needs and desires.
  
• Communication Skills: Demonstrate confidence and warmth in all communication, utilizing key communication techniques to keep prospects engaged and advancing toward closing the deal.
  
• Pipeline Management: Understand and manage the sales pipeline, monitoring each stage and driving each prospect toward a successful transaction to meet or exceed sales targets.
  

Customer Relationship Management:

• Building Strong Relationships: Develop and nurture strong relationships with potential customers by actively listening, reiterating key information, and asking clarifying questions to gain a deep understanding of their needs.
  
• Empathetic Engagement: Display empathy in every interaction, building trust and rapport while identifying customer needs, resolving concerns, and fostering a positive experience.
  
• Customer Insights: Approach each customer interaction with curiosity, effectively profiling prospects to tailor the sales approach and develop strategies that lead to successful outcomes.
  

Process Management:

• Integrated Sales Process: Manage the entire sales process, from the first contact to closing the deal, ensuring a seamless and efficient experience for the customer.
  
• Collaboration: Collaborate with internal teams, including operations or product departments, to ensure that the sales process is smooth and well-coordinated.
  
• Activity Recording: Document all customer interactions and activities in the CRM, ensuring data accuracy and easy access to maintain a healthy sales pipeline.
  

Requirements

Requirements:

• Customer-Centric: Demonstrated ability to understand customer needs and adapt your approach accordingly. Experience in customer relationship management is highly valued.
  
• Sales Experience: Proven success in a sales or account management role, with experience in managing a sales pipeline from initial contact to closing deals.
  
• Communication Skills: Strong verbal and written communication skills, with the ability to persuade, influence, and build relationships. Experience in storytelling and active listening is preferred.
  
• Tech-Savvy: Proficient in using CRM systems and other digital tools to manage customer interactions and sales processes.
  
• Goal-Oriented: Driven to achieve and exceed sales targets, with a strong track record of converting leads into customers.
  
• Industry Experience: Experience in hospitality, SaaS, or other customer-facing industries is a plus but not required.