Sales Operation Circle Lead (Dept. Head)

Amar Bank; Indonesia; On-site; IDR 446,400,000 - 892,800,000; Full time

Job summary

Amar Bank is seeking a Sales Operation Circle Lead (Dept. Head) to oversee structured, compliant, and scalable sales operations. You will strengthen governance, processes, people operations, data management, and overall performance tracking.

The role requires 5-7 years in Sales Operations or related fields, with leadership experience and a Bachelor’s degree. Banking/Fintech backgrounds are favored. This position emphasizes transformation and data-driven decision making within a dynamic team.

Qualifications

• Bachelor’s degree in a related field.
• 5-7 years in Sales Operations, Sales Management, or BPM with leadership experience.
• Experience in Banking, Fintech, or Consumer Lending is preferred.

Responsibilities

• Drive manpower planning, onboarding/offboarding, and training material development.
• Define and enforce SOPs, workflows, and internal sales controls.
• Monitor channel performance and cost against targets and guardrails.
• Manage lead assignment, distribution, utilization, and attribution with cross-functional teams.
• Ensure quality of sales execution through monitoring and corrective actions.
• Be the primary PIC for system requirements, BRDs, UAT, and process improvements.
• Maintain high data integrity for performance metrics, costs, and executive reporting.

Skills

Manpower planning

Training delivery

Stakeholder management

Structured problem solving

Analytical thinking

Cross-functional collaboration

Education

Bachelor’s degree (S1)

Job description

The Sales Operation Circle Lead (Dept. Head) is responsible for ensuring that all sales operational activities run effectively, in a structured manner, compliant, and scalable. This is achieved by strengthening Sales Governance, Sales Processes, People Operations, System & Data Management, as well as tracking overall sales performance.

Responsibilities

• Manpower & Training Support: Drive manpower planning, hiring/onboarding/offboarding execution, training delivery, and training material development
• Sales Governance & SOPs: Define, implement, and enforce SOPs, operational workflows, and internal sales controls in alignment with corporate governance standards
• Sales Performance & Cost Control: Monitor offline and online channel performance and expenditures against established targets and cost guardrails
• Sales Operations & Enablement: Manage lead assignment, lead distribution, utilization, and sales attribution in collaboration with Analytics & Business teams, alongside supporting offline sales operational needs
• Quality Control: Safeguard the quality of sales execution and processes through systematic monitoring, targeted sampling, and corrective action plans
• System & Process Management: Serve as the primary Point of Contact (PIC) for system requirements, Business Requirement Documents (BRDs), User Acceptance Testing (UAT), workflow automation, and process improvement initiatives
• Data, Incentives & Reporting: Maintain high data integrity for performance metrics, costs, incentive payouts, and executive reporting to serve as the organization's Single Source of Truth

Requirements

• Education: Minimum Bachelor’s degree (S1), preferably in Business, Management, Finance, Industrial Engineering, or a related field
• Experience: Minimum 5-7 years of experience in Sales Operations, Sales Management, Business Process Management, or Sales Governance, with a proven track record of managing a team
• Leadership & Core Skills: Strong stakeholder management, structured problem-solving, advanced analytical thinking, and a demonstrated ability to collaborate effectively across cross-functional teams
• Prior professional experience within Banking, Fintech, or Consumer Lending sectors
• Hands-on experience leading organizational transformation or continuous process improvement projects

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.