Education Branch Leader: Sales, Ops & Growth

Hiloker; Palembang; Remote; IDR 450,000,000 - 750,000,000; Full time

Benefits offered by this job

Remote-first work environment

Executive coaching opportunities

Bonus potential based on performance

Flexible work schedule

Job summary

COMPANY NAME: Unknown

Unknown is seeking a Head of Sales Operations to lead and optimize our sales processes in a remote-first setup across Indonesia. You will drive forecasting, analytics, and cross-functional initiatives to scale revenue growth.

The role demands deep CRM expertise, leadership, and a data-driven approach to build a high-performance sales engine from anywhere in Indonesia.

Qualifications

• Bachelor's degree in Business Administration, Management, Finance, or related field.
• MBA or relevant advanced degree is a strong plus.
• 10+ years in sales operations with at least 5 years in leadership or management.

Responsibilities

• Oversee and optimize all sales operations, including sales processes, CRM management, forecasting, and reporting.
• Develop and implement sales strategies to improve performance and productivity.
• Manage the sales technology stack (CRM, sales enablement tools, etc.).
• Establish and monitor KPIs for the sales team and provide regular performance analysis to leadership.
• Lead the sales forecasting process with accuracy and reliability.
• Collaborate with sales leadership, marketing, and finance to align operations with objectives.
• Identify and implement process improvements to boost efficiency.
• Develop and deliver training on sales processes, tools, and best practices.
• Manage sales territories, quotas, and compensation plans with HR and Sales Leadership.
• Drive data integrity and provide actionable insights through sales analytics.

Skills

Leadership

Communication

Interpersonal skills

Analytical thinking

Problem solving

Strategic planning

Cross-functional collaboration

Data-driven

Sales analytics

Advanced Excel

Education

Bachelor's degree

MBA or advanced degree

Tools

Salesforce

HubSpot

Excel

Job description

About the Role

Our client is seeking an experienced and visionary Head of Sales Operations to lead and optimize their sales processes and infrastructure on a fully remote basis. This `remote-first` role is critical for ensuring the efficiency, scalability, and effectiveness of our client's sales organization. The ideal candidate will possess a deep understanding of sales operations, CRM systems, sales analytics, and process improvement methodologies. You will be responsible for developing and implementing strategies that enhance sales team productivity, streamline workflows, and provide critical insights to drive revenue growth. This position requires exceptional leadership, strategic planning, and a data-driven approach. As Head of Sales Operations, you will play a pivotal role in shaping the future of our client's sales engine from anywhere in Indonesia.

Key Responsibilities

• Oversee and optimize all sales operations, including sales processes, CRM management, forecasting, and reporting.
• Develop and implement sales strategies and initiatives to improve sales team performance and productivity.
• Manage the sales technology stack, including CRM, sales enablement tools, and other relevant platforms.
• Establish and monitor key performance indicators (KPIs) for the sales team and provide regular performance analysis to leadership.
• Lead the sales forecasting process, ensuring accuracy and reliability.
• Collaborate with sales leadership, marketing, and finance to align sales operations with business objectives.
• Identify and implement process improvements to enhance sales efficiency and effectiveness.
• Develop and deliver training programs for the sales team on sales processes, tools, and best practices.
• Manage sales territories, quotas, and compensation plans in coordination with HR and Sales Leadership.
• Drive data integrity and provide actionable insights through comprehensive sales analytics.

Requirements

• Bachelor's degree in Business Administration, Management, Finance, or a related field. MBA or relevant advanced degree is a strong plus.
• 10+ years of progressive experience in sales operations, with at least 5 years in a leadership or management role.
• Proven expertise in CRM administration and optimization (e.g., Salesforce, HubSpot).
• Strong understanding of sales methodologies, forecasting, and pipeline management.
• Excellent analytical, problem-solving, and strategic planning skills.
• Demonstrated ability to manage complex projects and cross-functional initiatives.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in sales analytics tools and advanced Excel skills.
• Experience in designing and managing sales compensation plans.
• Ability to thrive in a `remote-first`, fast-paced environment.

Benefits

• Highly competitive salary and comprehensive benefits package.
• Significant bonus potential based on individual and company performance.
• Opportunities for professional growth and development, including executive coaching.
• A `remote-first` work environment offering exceptional flexibility and work-life balance.
• Direct impact on the strategic direction and success of the sales organization.
• Access to cutting-edge sales technology and resources.
• Collaborative and forward-thinking company culture.
• Generous paid time off and holiday schedule.
• Expense reimbursement for home office setup and related costs.
• Opportunities to influence and innovate sales processes on a global scale.