Sales Membership Advisor La Piazza

Paradigm Fitness Indonesia; Jakarta Utara; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Paradigm Fitness Indonesia is seeking a proactive Membership Advisor to attract new members and retain existing ones. You will sell memberships, promote programs, and ensure a high level of customer satisfaction, creating a welcoming environment that motivates members to engage with fitness services.

The role involves tours, lead follow-ups, and collaboration with staff to deliver a seamless experience while meeting monthly sales targets.

Qualifications

• At least 2 years of sales experience in fitness or related industry.
• Proven track record of meeting or exceeding sales targets.
• Strong interpersonal and communication skills.
• Ability to build rapport with prospective and existing members.
• Organized and time efficient.
• Proficiency with CRM software and MS Office.

Responsibilities

• Sell memberships and promote programs.
• Conduct facility tours and explain packages.
• Follow up on leads via calls and emails.
• Maintain member relationships to improve retention.
• Collaborate with trainers to ensure seamless member experience.
• Achieve monthly sales targets and contribute to team goals.

Skills

Sales experience

Customer engagement

Communication skills

Rapport building

Goal oriented

Tools

CRM software

Microsoft Office

Job description

Position Overview:

As a Membership Advisor in the fitness industry, your primary role is to attract new members to our fitness center and retain existing members. You will be responsible for selling memberships, promoting our fitness programs, and ensuring a high level of customer satisfaction. Your goal is to help prospective members understand the value of our services and create a welcoming and motivating environment for all.

Key Responsibilities:

Sales and Marketing:

Actively seek out and engage potential new members through outreach, referrals, and walk‑ins.

Conduct tours of the facility, showcasing equipment, classes, and amenities.

Present and promote membership options, packages, and benefits to prospective members.

Follow up on leads through phone calls, emails, and face‑to‑face meetings.

Achieve and exceed monthly sales targets and goals.

Customer Service:

Provide exceptional customer service to all members and prospective members.

Address and resolve inquiries and concerns promptly and professionally.

Assist new members with the sign‑up process, including explaining contract terms and conditions.

Maintain strong relationships with existing members to promote retention and satisfaction.

Administration:

Maintain accurate and up‑to‑date records of all sales activities, leads, and membership contracts.

Utilize CRM software to manage member information and sales data.

Prepare regular reports on sales performance and member feedback.

Work closely with the sales team to develop and implement effective sales strategies.

Collaborate with Personal Trainer, fitness instructors and other staff to ensure a seamless member experience.

Participate in team meetings and contribute to a positive work environment.

Qualifications:

Minimum of 2 years of experience in sales, preferably in the fitness or wellness industry.

Proven track record of meeting or exceeding sales targets.

Strong interpersonal and communication skills.

Ability to build rapport and trust with prospective and existing members.

Goal-oriented and highly motivated.

Excellent organizational and time management skills.

Proficiency in using CRM software and Microsoft Office Suite.

Passion for fitness and a commitment to promoting a healthy lifestyle.

VALUES

Paradigm Fitness company's values are leadership, collaboration, integrity, accountability, passion, diversity and quality.

Creating a new contemporary subculture - the "HipFit" culture The development of all human potential is the basis of dignity for the individual, with the acceptance of merging of mind and body. The pursuit of pleasure and perfection would no longer be covered in guilt, but rather praises in all its beautiful forms.

a movement that creates a new standard of living, a new concept that focuses on developing a conscientious and social lifestyle, through functional and sustainable activities that improve your health and bring out the best in you.

Paradigm Fitness company's values are leadership, collaboration, integrity, accountability, passion, diversity and quality.

Creating a new contemporary subculture - the "HipFit" culture The development of all human potential is the basis of dignity for the individual, with the acceptance of merging of mind and body. The pursuit of pleasure and perfection would no longer be covered in guilt, but rather praises in all its beautiful forms.

a movement that creates a new standard of living, a new concept that focuses on developing a conscientious and social lifestyle, through functional and sustainable activities that improve your health and bring out the best in you.

Paradigm Fitness company's values are leadership, collaboration, integrity, accountability, passion, diversity and quality.

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