Customer Relations Officer (Area Jakarta)

Vplus Global Jakarta; Jakarta Pusat; On-site; IDR 90,000,000 - 140,000,000; Full time

Job summary

Vplus Global Jakarta is hiring a Customer Relations Officer to join our Jakarta team on a full‑time, on‑site basis. You will build strong client relationships, handle inquiries, and ensure a consistently positive customer experience across touchpoints.

Key duties include addressing support requests, sharing information on products and services, and following up to guarantee satisfaction. You will analyze client feedback and collaborate with internal teams to raise service levels in our trading

Qualifications

• Strong interpersonal skills to build trustworthy client relations.
• Customer support experience with focus on customer satisfaction.
• Analytical abilities to interpret client feedback and identify service improvements.
• Ability to maintain long-term client relationships and manage expectations.
• Excellent verbal and written communication in Bahasa Indonesia; English a plus.

Responsibilities

• Respond to client inquiries and support requests with professionalism.
• Provide accurate information about products and services and follow up to ensure satisfaction.
• Collect and analyze client feedback for service quality improvements.
• Collaborate with internal teams to resolve issues and engage clients effectively.

Skills

Interpersonal skills

Customer support

Analytical skills

Client relations

Bahasa Indonesia (spoken)

Education

Bachelor's or Diploma in business/communications

Job description

Company Description

Vplus Global Jakarta operates under PT Victory International Futures, a licensed and regulated financial services company supervised by BAPPEBTI. Established in 2020, Vplus focuses on empowering clients to plan and manage their trading and investment activities effectively. As a digital platform, it offers dynamic market insights, comprehensive professional knowledge, and strong analytical capabilities. These services are designed to help clients feel more prepared, confident, and informed when navigating the challenges of the trading world.

Role Description

The Customer Relations Officer (Area Jakarta) is a full-time, on-site role based in Jakarta, Indonesia. This role is responsible for building and maintaining strong relationships with clients, responding to inquiries, and ensuring a positive customer experience across all touchpoints. Day-to-day tasks include handling customer support requests, addressing concerns, providing information about products and services, and following up to ensure customer satisfaction. The Customer Relations Officer will also collect and analyze client feedback, identify opportunities to improve service quality, and collaborate with internal teams to resolve issues and enhance client engagement. The role requires consistent, professional communication and a proactive approach to supporting clients in their trading and investment journey.

Qualifications

• Candidates should possess strong interpersonal skills and the ability to build trustworthy client relations.
• Candidates should possess customer support experience and a proven focus on customer satisfaction.
• Candidates should possess analytical skills to interpret client feedback and identify service improvements.
• Candidates should possess client relations capabilities, including maintaining long-term relationships and managing expectations.
• Relevant skills and qualifications: excellent verbal and written communication in Bahasa Indonesia (English is an advantage), strong problem-solving abilities, attention to detail, and capacity to work in a fast-paced financial services environment.
• Previous experience in customer service, sales support, or financial services is beneficial, and a diploma or bachelor’s degree in business, communications, or a related field is preferred.