Rukita is a property technology (proptech) company that provides long-stay rental housing solutions with end-to-end and hassle-free services in Indonesia. The company builds a holistic ecosystem of housing solutions for both tenants & landlords. It provides quality, accessible housing for the young generation while assisting landlords in transforming their assets into high-yield rental properties.
Responsibilities
- Handle scheduled visits and walk-in customers.
- Greet customers and provide property tours.
- Explain features, pricing, and terms clearly.
- Understand needs and recommend suitable options.
- Ensure accurate information and follow up when needed.
- Communicate promotions and sales programs.
- Use soft selling (education, trust-building) and hard selling (urgency, closing) appropriately.
- Identify buying signals and handle basic objections.
- Support conversion while maintaining customer focus.
3. Property Team Education
- Align property teams on promotions and sales updates.
- Ensure consistent customer-facing information.
- Coordinate visits, walk-ins, and follow-ups with Sales & Ops.
- Share customer feedback and insights.
- Report visit outcomes and hand over leads for closing.
Requirements
- Have a basic understanding of the sales journey, from approaching customers to closing deals.
- Great communication and active listening skills.
- Comfortable presenting ideas, explaining products, and confidently persuading customers.
- Able to spot buying signals and handle common customer questions or objections.
- Target-oriented, commercially aware, and motivated to get results.
- Friendly, energetic, and professional in your approach.
- Able to adapt your communication style to different types of customers.
- Know when to listen, when to educate, and when to confidently close the conversation.
- Customer-focused while keeping business and sales goals in mind.
- Comfortable traveling between properties across Jabodetabek, Central and East Java.
- Flexible to work on weekends and public holidays when required.