SaaS Customer Success Manager - Indonesia Growth & DX

KANNA; Jakarta Pusat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Aldagram is seeking a dedicated Customer Success Manager to accelerate growth for KANNA in Indonesia. You will ensure high-value customers achieve significant ROI from the KANNA Success Plan, acting as a trusted advisor across business and technical teams.

Join during strategic expansion, helping traditional industries digitize workflows and scale our SaaS platform with cross-border teams from our Japanese HQ and global partners.

Qualifications

• Experience: 3–5 years in Customer Success, SaaS, or related fields.
• Strong ability to drive business value, facilitate discussions, and influence executives.
• Ability to demonstrate KANNA features and manage customer expectations.

Responsibilities

• Educate customers on the business value of KANNA through use cases and value demos.
• Maintain close relationships with customers to understand problems during implementation.
• Apply processes to address customer needs and ensure value is delivered.
• Coordinate with both Business and Technical stakeholders to align goals.
• Prioritize urgent activities, organize tasks, and plan priorities with accountability.
• Leverage internal resources and seek guidance from managers when needed.
• Serve as the primary contact for customers, driving satisfaction and retention.
• Act as a trusted advisor and align solutions with customer goals and challenges.
• Solidify partnerships and drive innovation aligned with customer needs.
• Increase engagement with products and identify barriers to success.
• Collaborate with senior teammates to solve complex problems.

Skills

Customer Success

SaaS experience

Enterprise sales

Consulting skills

Stakeholder management

Job description

Aldagram is seeking a dedicated Customer Success Manager to accelerate growth for KANNA in Indonesia. You will ensure high-value customers achieve significant ROI from the KANNA Success Plan, acting as a trusted advisor across business and technical teams.

Join during strategic expansion, helping traditional industries digitize workflows and scale our SaaS platform with cross-border teams from our Japanese HQ and global partners.