Customer Operations Officer (Onboarding & Processing)

Avomind; Jakarta Selatan; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Avomind is seeking a detail‑oriented Customer Operations Officer (Onboarding & Processing) to manage client onboarding and payment processing. You will verify documents, conduct KYC checks, and coordinate with providers to ensure smooth onboarding and regulatory compliance.

The role requires strong analytical skills, experience with CRM tools, and the ability to handle sensitive financial information in a fast‑paced environment.

Qualifications

• University degree in Economics, Finance, IT or related field.
• Experience with CRM systems and payment platforms.
• Strong analytical and data interpretation skills.

Responsibilities

• Handle client onboarding documentation and KYC processing.
• Manage deposits, withdrawals, and payments processing.
• Coordinate with internal teams and payment providers.
• Monitor systems for unusual activity and ensure regulatory compliance.

Skills

MS Office

CRM tools

Analytical skills

Education

University degree in Economics, Finance, IT

Tools

CRM systems

Payment platforms

Screening tools

Job description

Our Client

Our client is a globalonline trading and Forex investment groupwith over 20 years of experience empowering the next generation of traders and investors across fast-growing markets. A pioneer in the early days of online Forex trading, they have built a strong global presence by providing reliable, regulated access to financial markets for millions of clients worldwide.

Today, the group supports over2 million clients across more than 150 countries, operating from regulated centres across Europe, Asia, and Africa. Their platform and solutions are designed to make Forex and broader financial market investing more accessible, giving individuals the tools, guidance, and flexibility to trade and invest with confidence, in their own time and on their own terms.

Driven by a clear mission and a promise ofFreedom to Succeed, our client believes that risk-driven investing — when supported by the right technology and education — can unlock better financial opportunities. Internally, they foster an energetic and diverse culture, offering their people early responsibility, continuous learning, and the opportunity to grow their careers within a fast‑growing global organisation.

The Role

We are seeking a detail‑oriented, analytical, and proactive Customer Operations Officer (Onboarding & Processing) to manage the complete lifecycle of client onboarding and financial transaction processing. This dual‑role position is critical in ensuring seamless client experiences, regulatory compliance, and efficient handling of deposits, withdrawals, and other payment‑related processes.

• Onboarding:
  
  
  
  • Process and verify client onboarding documentation, ensuring accuracy, authenticity, and compliance with internal policies and regulatory requirements.
  
  
  • Manage the full client onboarding journey, ensuring all required KYC documents are collected, reviewed, and approved.
  
  
  • Conduct client screening and perform background checks to prevent fraudulent, abusive, or illicit registrations.
  
  
  • Monitor OCR systems and automated tools (robots) to identify unusual patterns or suspicious activity.
  
  
  • Oversee the complete onboarding lifecycle and elevate issues or challenges to senior staff when required.
  
  
  • Handle internal and external client inquiries related to the onboarding process via email and internal systems.
  
  
  • Review and validate supporting documentation submitted by clients.
  
  
  • Coordinate with outsourced service providers to ensure a smooth and efficient onboarding process.
  
  
  • Communicate and collaborate with internal departments to ensure accurate and timely transfer of information.
  
  
  • Identify and report any suspicious or unusual client activity to the relevant departments.
  
  
  • Detect discrepancies or errors in client account verification and take appropriate corrective action.
  
  
  
  


• Processing:
  
  
  
  • Transaction processing.
  
  
  • Monitoring the correct workflow (deposit/ withdrawal process in internal systems).
  
  
  • Managing the full processing life cycle and ensure that any issues and challenges are addressed to Line Manager.
  
  
  • You will be required for customer relationship management: coordinate with clients for orders, payments and issue resolution; It is important that you are in constant contact with our payment providers and financial institutions to ensure we have ongoing smooth process.
  
  
  • It is important to Handle both internal and external customers' inquiries regarding payments through e-mails and other internal systems and check supportive documents.
  
  
  • To contact Payment Providers and various vendors to solve clients’ concerns and issues regarding Payments journey.
  
  
  • Communication and coordination with different departments to ensure smooth transfer of information.
  
  
  • You may be required to prepare and present reports to the management.
  
  
  
  

Required qualifications

• Education & Experience
  
  
  
  • University degree in Economics, Finance, Accounting, IT, Project Management, or a related field (preferred).
  
  
  • Fluency in Russian, Chinese or Farsi would be an advantage.
  
  
  • Previous experience in payment processing, financial institutions, payment providers, or the forex industry is an advantage.
  
  
  • Experience with CRM systems, client screening tools, and payment platforms is highly beneficial.
  
  
  
  


• Technical Skills
  
  
  
  • Advanced PC skills and proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
  
  
  • Experience working with CRM tools and automated screening technologies.
  
  
  • Strong analytical and data interpretation skills.
  
  
  
  


• Core Competencies
  
  
  
  • High attention to detail and strong accuracy in documentation and data processing.
  
  
  • Excellent verbal and written communication skills.
  
  
  • Strong problem‑solving abilities and the ability to identify and mitigate risks.
  
  
  • Customer‑focused mindset with strong relationship management skills.
  
  
  • Ability to work collaboratively within a fast‑paced team environment.
  
  
  • Strong prioritization, time‑management, and organizational skills.
  
  
  • Self‑motivated, goal‑oriented, and able to work with multiple competing priorities.
  
  
  • Commitment to continuous learning and professional development.