Room Controller

Mövenpick; Kepulauan Riau; On-site; IDR 300,000,000 - 420,000,000; Full time

Job summary

The Mövenpick Resort & Spa Bintan Lagoon is seeking a proactive Front Office/Rooms Management professional to oversee daily room assignments and optimize guest occupancy. You will coordinate with revenue, front office, and housekeeping teams to ensure smooth check-ins, upgrades, and timely room status updates.

Requirements include 1–3+ years in hotel front office or rooms management, strong Opera PMS experience, and excellent English communication.

Qualifications

• 1–3+ years in front office or rooms management in a hotel setting.
• Strong familiarity with PMS, especially Opera.
• Excellent verbal and written English communication.
• High attention to detail with multitasking under pressure.

Responsibilities

• Oversee daily room assignments and blocking for guests, VIPs, and loyalty members.
• Monitor room availability and work with revenue/front office to optimize occupancy and upgrades.
• Collaborate with housekeeping to track room status and prioritize cleaning for timely check-ins.
• Fulfill special requests regarding bed types, connecting rooms, and amenities while resolving room-related issues.
• Assist with check-ins, check-outs, and guest communication during peak operational hours.

Skills

Front office operations experience

Opera PMS

English communication

Multitasking under pressure

Tools

Opera PMS

Job description

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 408 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

Job Description

• Oversee daily room assignments and blocking for arriving guests, VIPs, and loyalty members.
• Monitor room availability and work with the revenue and front office teams to optimize occupancy and handle upgrades.
• Collaborate with housekeeping to track room status and prioritize cleaning schedules for timely check-ins.
• Fulfill special requests regarding bed types, connecting rooms, and amenities while resolving any room-related issues.
• Assist with check-ins, check-outs, and guest communication during peak operational hours.

Qualifications

• Typically requires 1 to 3+ years of experience in front office operations or rooms management within a hotel environment.
• Strong familiarity with hotel Property Management Systems (PMS) especially Opera.
• Excellent verbal and written English communication skills.
• High attention to detail with strong multitasking and problem-solving abilities under pressure.

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