Concierge Supervisor

Mövenpick; Kepulauan Riau; On-site; IDR 89,280,000 - 178,560,000; Full time

Job summary

Mövenpick Resort & Spa Bintan Lagoon in Indonesia seeks an experienced Concierge Lead to supervise daily operations, ensure service standards, and deliver friendly, engaging guest experiences. You will handle special requests, address guest concerns, and uphold knowledge of local attractions to tailor recommendations.

Collaborating with front office and guest relations, you will drive seamless service across departments, mentor the concierge team, and maintain a high level of professionalism and

Qualifications

• 3-5 years of concierge experience with leadership skills.
• Strong knowledge of local attractions and services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and multitasking.
• Great attention to detail.

Responsibilities

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Handle special requests, ensuring prompt and efficient service.
• Manage VIP guest experiences, ensuring their expectations are exceeded.
• Address guest concerns and resolve complaints professionally.
• Maintain an updated knowledge of local attractions, events, and services.
• Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.

Skills

Concierge leadership

Local attractions knowledge

Communication

Multitasking

Attention to detail

Tools

Hotel management software

Job description

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 408 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

Job Description

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Handle special requests, ensuring prompt and efficient service.
• Manage VIP guest experiences, ensuring their expectations are exceeded.
• Address guest concerns and resolve complaints professionally.
• Maintain an updated knowledge of local attractions, events, and services.
• Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.

Qualifications

• 3-5 years of concierge experience with leadership skills
• Strong knowledge of local attractions and services
• Excellent communication and problem-solving abilities
• Proficiency in hotel management software and multitasking
• Have great attention to detail.