Returns Operations Lead

Power Commerce Asia; Depok; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Power Commerce Asia in Indonesia is seeking an experienced Warehouse Supervisor to oversee outbound, picking & packing, returns, and inventory control in a busy distribution center.

You will lead a team, coordinate with multiple departments, ensure accuracy and timely processing, and drive process improvements to raise efficiency. A Diploma or Bachelor's in logistics and 5+ years in warehouse operations are preferred. Shift work may be required.

Qualifications

• Minimum Diploma (D3) or Bachelor’s degree (S1), preferably in Logistics, Industrial Engineering, Operations Management, or a related field.
• Minimum 5 years of experience in warehouse or logistics operations, with experience as a Leader, Supervisor, or core operational team member.
• Strong understanding of warehouse operations, particularly outbound, picking & packing, storage, returns, and inventory control.

Responsibilities

• Monitor and ensure smooth execution of return receiving processes.
• Monitor SKU accuracy, quantity, item condition, and return reasons during the receiving process.
• Monitor return transactions and ensure accurate system updates.
• Ensure returned goods are properly segregated by condition and status.
• Monitor and classify returned goods into Good, Damaged, Expired, and Rejected categories.
• Monitor pending and overdue return processes and ensure timely resolution.
• Monitor and investigate discrepancies related to quantity, SKU, and item condition.
• Monitor the process of putaway, disposal, and relocation of returned goods according to the applicable procedures.
• Coordinate with Inventory, QC, CS, and relevant departments to resolve return-related issues.
• Manage manpower allocation and workload distribution based on operational requirements.
• Monitor the return and staging areas to ensure proper organization and operational efficiency.
• Prepare daily return monitoring reports and track key operational performance indicators.
• Conduct daily team briefings, coaching, and performance monitoring to ensure operational standards are maintained.
• Identify and support the implementation of process improvements to improve return efficiency, accuracy, and productivity

Skills

Leadership

Warehouse operations

Returns handling

Inventory control

Team supervision

Education

Diploma or Bachelor's in Logistics/Operations

Tools

WMS

Job description

Power Commerce Asia in Indonesia is seeking an experienced Warehouse Supervisor to oversee outbound, picking & packing, returns, and inventory control in a busy distribution center.

You will lead a team, coordinate with multiple departments, ensure accuracy and timely processing, and drive process improvements to raise efficiency. A Diploma or Bachelor's in logistics and 5+ years in warehouse operations are preferred. Shift work may be required.