Returns Operations Lead - Warehouse

Power Commerce; Depok; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Power Commerce Asia is seeking an experienced Warehouse Operations Lead to oversee returns, SKU accuracy, and inventory control in a fast-paced environment. You will coordinate cross-functional teams, manage manpower, and ensure timely resolution of issues in a warehouse setting.

Qualifications include a Diploma or Bachelor’s degree with 5+ years in warehousing, plus strong leadership and WMS proficiency. Join us to drive efficiency in a dynamic logistics operation in Indonesia.

Qualifications

• Minimum education: Diploma or Bachelor's degree in logistics/operations.
• 5+ years in warehouse or logistics operations with leadership experience.
• Strong knowledge of outbound, picking & packing, storage, returns, and inventory control.
• Familiar with WMS and barcode scanners; strong communication and problem-solving skills.

Responsibilities

• Monitor and ensure smooth execution of return receiving processes.
• Monitor SKU accuracy, quantity, item condition, and return reasons.
• Monitor return transactions and ensure accurate system updates.
• Ensure returned goods are segregated by condition and status.
• Classify returned goods into Good, Damaged, Expired, and Rejected.
• Oversee pending/overdue return processes and timely resolution.
• Investigate discrepancies related to quantity, SKU, and condition.
• Coordinate putaway, disposal, and relocation of returns per procedures.
• Coordinate with Inventory, QC, CS, and other departments to resolve issues.
• Manage manpower allocation and workload distribution.
• Monitor return and staging areas for organization and efficiency.
• Prepare daily return monitoring reports and KPIs.
• Conduct daily team briefings, coaching, and performance monitoring.
• Identify and implement process improvements to boost efficiency and accuracy.

Skills

Leadership

Communication

Coordination

Problem-solving

Detail-oriented

Discipline

Multitasking

Shift adaptability

Education

Diploma (D3)

Bachelor’s degree (S1)

Tools

WMS

Barcode scanners

Job description

Power Commerce Asia is seeking an experienced Warehouse Operations Lead to oversee returns, SKU accuracy, and inventory control in a fast-paced environment. You will coordinate cross-functional teams, manage manpower, and ensure timely resolution of issues in a warehouse setting.

Qualifications include a Diploma or Bachelor’s degree with 5+ years in warehousing, plus strong leadership and WMS proficiency. Join us to drive efficiency in a dynamic logistics operation in Indonesia.