Return & Refund Project - Operations

Shopee; Daerah Khusus Ibukota Jakarta; On-site; IDR 133,920,000 - 279,000,000; Full time

Job summary

Shopee in Jakarta is seeking a skilled professional to lead automation initiatives within the Return & Refund team. The role involves identifying manual processes, developing AI-powered tools, and driving project execution from scoping to delivery.

The ideal candidate will have a Bachelor's degree in a quantitative field and at least 2 years of experience in analytics or operations, with strong SQL skills and familiarity with AI/ML concepts.

Qualifications

• Minimum 2 years of experience in analytics, operations, or project-based roles.
• Familiarity with business intelligence tools for data visualization.
• Strong ownership mindset and ability to manage initiatives independently.

Responsibilities

• Identify and automate repetitive processes to drive operational efficiency.
• Translate operational pain points into practical automation solutions.
• Drive end-to-end project execution including change management.

Skills

SQL

Problem-solving

Communication

Data Visualization

AI/ML Concepts

Education

Bachelor's degree in Data Science, Statistics, Computer Science, or related field

Tools

Business Intelligence tools

Python or scripting languages

Job description

Job Description

• Identify manual and repetitive processes across the Return & Refund team and lead automation initiatives within the project period to drive operational efficiency.
• Translate operational pain points into practical solutions, including automated scripts, models, or optimized workflows.
• Map end-to-end Return & Refund workflows to identify high-impact areas for AI application and drive its implementation.
• Build and prototype AI-powered tools and automations leveraging LLMs to deliver working solutions.
• Drive end-to-end project execution from initial scoping and stakeholder alignment to delivery, change management, and post-launch monitoring.
• Coordinate seamlessly with cross-functional teams (Tech, Business Intelligence, Operations) to ensure smooth integration and measurable business impact.
• Manage communication as a bridge between technical and non-technical stakeholders to align goals and fulfill core business needs.
• Analyze complex operational datasets using SQL, perform root cause analysis, and translate findings into actionable insights for project decisions.

Requirements

• Bachelor's degree in a quantitative domain (Data Science, Statistics, Computer Science, Business Analytics, Engineering, or a related field).
• Minimum 2 year of experience in analytics, operations, process improvement, or project-based roles.
• Proficiency in SQL for data extraction, manipulation, and analysis; familiarity with Python or scripting languages is highly preferred.
• Knowledge of AI/ML concepts and practical experience in prototyping or building solutions with modern AI tools.
• Experience with Business Intelligence tools (such as Tableau, Power BI, or Looker) to visualize and translate data into insights.
• Strong ownership mindset with the ability to independently manage initiatives from ideation to final execution.
• Excellent problem-solving capabilities accompanied by meticulous attention to detail.
• Proven ability to communicate, collaborate, and manage stakeholders across technical and operational domains.
• Fluency in both English and Bahasa Indonesia for clear professional communication.