AI-Driven Returns & Refunds Automation Lead

Shopee; Daerah Khusus Ibukota Jakarta; On-site; IDR 133,920,000 - 279,000,000; Full time

Job summary

Shopee in Jakarta is seeking a skilled professional to lead automation initiatives within the Return & Refund team. The role involves identifying manual processes, developing AI-powered tools, and driving project execution from scoping to delivery.

The ideal candidate will have a Bachelor's degree in a quantitative field and at least 2 years of experience in analytics or operations, with strong SQL skills and familiarity with AI/ML concepts.

Qualifications

• Minimum 2 years of experience in analytics, operations, or project-based roles.
• Familiarity with business intelligence tools for data visualization.
• Strong ownership mindset and ability to manage initiatives independently.

Responsibilities

• Identify and automate repetitive processes to drive operational efficiency.
• Translate operational pain points into practical automation solutions.
• Drive end-to-end project execution including change management.

Skills

SQL

Problem-solving

Communication

Data Visualization

AI/ML Concepts

Education

Bachelor's degree in Data Science, Statistics, Computer Science, or related field

Tools

Business Intelligence tools

Python or scripting languages

Job description

Shopee in Jakarta is seeking a skilled professional to lead automation initiatives within the Return & Refund team. The role involves identifying manual processes, developing AI-powered tools, and driving project execution from scoping to delivery.

The ideal candidate will have a Bachelor's degree in a quantitative field and at least 2 years of experience in analytics or operations, with strong SQL skills and familiarity with AI/ML concepts.