Analyst, Transformation Specialist & Operational Excellence

DBS Bank; Jakarta Pusat; On-site; IDR 200,880,000 - 357,120,000; Full time

Job summary

DBS Bank is seeking a candidate for COO Office/Business Management & Support in Jakarta Head Office. The role focuses on exploring and implementing AI-powered tools to optimize operational workflows, improve STP rates, and reduce manual touchpoints.

You will work with technology and operations teams to ensure seamless integration and continuous improvement. The position requires 2–4 years in banking operations or transformation, with a degree in business, finance, engineering, data science,

Qualifications

• Analytical mindset to distill complex problems into structured solutions.
• Excellent stakeholder management and communication skills.
• Proactive, adaptable, and comfortable in a fast-paced transformation environment.

Responsibilities

• Support exploration and monitoring of AI-powered tools across development, testing, deployment and monitoring.
• Collaborate with technology and operations teams to integrate AI into workflows.
• Monitor tool efficacy and refine logic to improve accuracy and throughput.
• Identify new initiatives to optimize operational workflows and increase STP rates.
• Eliminate manual touchpoints through digital adoption and process re-engineering.
• Conduct feasibility studies balancing risk with efficiency gains.
• Collaborate with cross-functional squads to design scalable, digital-first solutions.

Skills

Analytical mindset

Stakeholder management

Communication skills

Proactive

Adaptable

Education

Degree in Business, Finance, Engineering, Data Science or related field

Tools

Generative AI tools

Intelligent Automation (RPA/OCR)

Job description

• Support the exploration, monitoring the development, testing, deployment, and monitoring of AI-powered operational tools (e.g., document extraction, intent identification, and process automations).
• Collaborate with technology and operations teams to ensure AI solutions are integrated seamlessly into existing operational workflows.
• Monitor the efficacy of automated tools and refine logic/parameters to improve accuracy and throughput.
• Operational Transformation & Innovation
• Support the exploration and identification of new initiatives aimed at optimizing operational workflows, specifically focusing on increasing Straight-Through Processing (STP) rates.
• Identify opportunities to eliminate manual touchpoints through digital adoption and process re-engineering.
• Conduct feasibility studies for emerging digital solutions, balancing operational risk with the potential for increased efficiency and cost reduction.
• Collaborate with cross-functional "squads" to design and prototype scalable, empathy-driven solutions that transition operations from traditional manual processing to digital-first models.

Key Responsibilities

• Support the exploration, monitoring the development, testing, deployment, and monitoring of AI-powered operational tools (e.g., document extraction, intent identification, and process automations).
• Collaborate with technology and operations teams to ensure AI solutions are integrated seamlessly into existing operational workflows.
• Monitor the efficacy of automated tools and refine logic/parameters to improve accuracy and throughput.
• Operational Transformation & Innovation
• Support the exploration and identification of new initiatives aimed at optimizing operational workflows, specifically focusing on increasing Straight-Through Processing (STP) rates.
• Identify opportunities to eliminate manual touchpoints through digital adoption and process re-engineering.
• Conduct feasibility studies for emerging digital solutions, balancing operational risk with the potential for increased efficiency and cost reduction.
• Collaborate with cross-functional "squads" to design and prototype scalable, empathy-driven solutions that transition operations from traditional manual processing to digital-first models.

Required Qualifications

• Education: Degree in Business, Finance, Engineering, Data Science, or a related field.
• Experience: 2–4 years of experience in Banking Operations, Strategy, or Transformation roles.
• Technical Skills:
• Prior experience with Generative AI tools or Intelligent Automation (e.g. RPA/OCR) is a distinct advantage
• Strong analytical mindset with the ability to distill complex problems into structured solutions.
• Excellent stakeholder management and communication skills.
• Proactive, adaptable, and comfortable working in a fast-paced transformation environment.

Location:

Jakarta Head Office

Job:

COO Office/Business Mgt & Support

Schedule:

Regular

Employee Status:

Full time