Retail Sales Associate

Rockshop Batam; Batam; Presencial; IDR 44.640.000 - 66.960.000; Jornada completa

Descripción de la vacante

Rockshop Batam is seeking a customer-focused retail associate to greet guests, answer questions, and process transactions with accuracy. You will maintain product knowledge, assist customers through suggestive selling, and keep the store clean and well-stocked.

The role requires a friendly, proactive attitude, attention to detail, and the ability to learn and present product features. Previous retail or customer service experience is preferred. On-site position in Batam.

Formación

• Excellent communication and interpersonal skills.
• A warm, engaging, and service-focused approach to guest interactions.
• Strong attention to detail when processing transactions, handling payments, and maintaining displays.
• Confidence in learning and presenting product features and benefits.
• Ability to use a point-of-sale system and handle cash accurately.
• Ability to maintain store standards, complete stock tasks, and support opening and closing duties.
• A proactive, positive, and team-oriented attitude.

Responsabilidades

• Greet guests and answer their questions accurately and politely.
• Answer phone enquiries and direct guests to relevant areas and restrooms.
• Process sales transactions proficiently using a point-of-sale system.
• Handle cash and other forms of payment while maintaining proper cash drawer balances.
• Demonstrate impeccable product knowledge and communicate product features and benefits.
• Determine guest needs through active one-on-one conversations.
• Use suggestive selling techniques, including recommending related items and higher-quality items.
• Maintain a clean, organised, and welcoming store environment.
• Maintain appropriate product stock levels through retail pulls and inventories.
• Display retail products according to visual display standards.
• Perform opening, closing, and side duties, including cleaning, sweeping, and folding products.
• Assure the complete satisfaction of every guest and create memorable experiences.
• Entertain guests and help create raving fans.

Conocimientos

Excellent communication

Guest-focused service

Attention to detail

POS system experience

Store upkeep & opening/closing

Team player

Descripción del empleo

Deliver exceptional guest service and memorable retail experiences by combining product knowledge, engaging interactions, and accurate sales support. You will help create enthusiastic, loyal guests while maintaining a clean, organised, and well-stocked store.

Key responsibilities

Greet guests and answer their questions accurately and politely.

Answer phone enquiries and direct guests to relevant areas and restrooms.

Process sales transactions proficiently using a point-of-sale system.

Handle cash and other forms of payment while maintaining proper cash drawer balances.

Demonstrate impeccable product knowledge and communicate product features and benefits.

Determine guest needs through active one-on-one conversations.

Use suggestive selling techniques, including recommending related items, higher-quality items, and using transitional phrases.

Maintain a clean, organised, and welcoming store environment.

Maintain appropriate product stock levels through retail pulls and inventories.

Display retail products according to HRC visual display standards.

Perform opening, closing, and side duties, including cleaning glass, polishing brass, sweeping and vacuuming floors, and folding products.

Assure the complete satisfaction of every guest and create memorable experiences.

Entertain guests and help create raving fans.

What we’re looking for

Excellent communication and interpersonal skills.

A warm, engaging, and service-focused approach to guest interactions.

Strong attention to detail when processing transactions, handling payments, and maintaining displays.

Confidence in learning and presenting product features and benefits.

Ability to use a point-of-sale system and handle cash accurately.

Ability to maintain store standards, complete stock tasks, and support opening and closing duties.

A proactive, positive, and team-oriented attitude.

Previous retail, sales, hospitality, or customer service experience is preferred.

FOR ROCKSHOP - HARDROCK CAFE BATAM