Guest Experience & Sales Specialist

Rockshop Batam; Batam; Presencial; IDR 44.640.000 - 66.960.000; Jornada completa

Descripción de la vacante

Rockshop Batam is seeking a customer-focused retail associate to greet guests, answer questions, and process transactions with accuracy. You will maintain product knowledge, assist customers through suggestive selling, and keep the store clean and well-stocked.

The role requires a friendly, proactive attitude, attention to detail, and the ability to learn and present product features. Previous retail or customer service experience is preferred. On-site position in Batam.

Formación

• Excellent communication and interpersonal skills.
• A warm, engaging, and service-focused approach to guest interactions.
• Strong attention to detail when processing transactions, handling payments, and maintaining displays.
• Confidence in learning and presenting product features and benefits.
• Ability to use a point-of-sale system and handle cash accurately.
• Ability to maintain store standards, complete stock tasks, and support opening and closing duties.
• A proactive, positive, and team-oriented attitude.

Responsabilidades

• Greet guests and answer their questions accurately and politely.
• Answer phone enquiries and direct guests to relevant areas and restrooms.
• Process sales transactions proficiently using a point-of-sale system.
• Handle cash and other forms of payment while maintaining proper cash drawer balances.
• Demonstrate impeccable product knowledge and communicate product features and benefits.
• Determine guest needs through active one-on-one conversations.
• Use suggestive selling techniques, including recommending related items and higher-quality items.
• Maintain a clean, organised, and welcoming store environment.
• Maintain appropriate product stock levels through retail pulls and inventories.
• Display retail products according to visual display standards.
• Perform opening, closing, and side duties, including cleaning, sweeping, and folding products.
• Assure the complete satisfaction of every guest and create memorable experiences.
• Entertain guests and help create raving fans.

Conocimientos

Excellent communication

Guest-focused service

Attention to detail

POS system experience

Store upkeep & opening/closing

Team player

Descripción del empleo

Rockshop Batam is seeking a customer-focused retail associate to greet guests, answer questions, and process transactions with accuracy. You will maintain product knowledge, assist customers through suggestive selling, and keep the store clean and well-stocked.

The role requires a friendly, proactive attitude, attention to detail, and the ability to learn and present product features. Previous retail or customer service experience is preferred. On-site position in Batam.