Product Operations

PT. Inovasi Anak Indonesia - PARKEE; Indonesia; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

PT Inovasi Anak Indonesia - PARKEE is seeking a driven Product Operations professional to manage day-to-day operations, onboarding, and location setup. You will translate issues into prioritized backlog items, coordinate with PMs and engineers, and monitor SLAs.

With 2–4 years of relevant experience, you will develop SOPs, perform root-cause analysis, and generate actionable insights for senior leadership. This role requires excellent communication and a proactive mindset, with office work in

Qualifications

• Bachelor degree from reputable university in any major.
• 2–4 years in product ops, product management, ops, or related field.
• Experience documenting requirements and project timelines (PRD).
• Strong end-to-end product flow knowledge, fintech or B2B core is a plus.
• Excellent analytical and reporting skills with data-driven insights.

Responsibilities

• Operate day-to-day product operations including onboarding and location setup.
• Create monthly operational plan and report to Product Operations Lead.
• Coordinate with PM and engineering on release readiness and rollout.
• Translate issues and feature requests into prioritized backlog items with data support.
• Coordinate with clients and partners on requests, complaints, and issues.
• Triage incidents with engineering and finance and perform root-cause analysis.
• Monitor SLA, data quality, reconciliation, and settlements; follow up discrepancies.
• Develop SOPs, docs, and knowledge base for processes.
• Generate operational reports and insights for management and product teams.
• Plan timelines for ongoing or new rollout projects.
• Identify manual processes and drive automation/productization.
• Maintain good client/partner relationships and respond to all groups.
• Support invoicing and billing-related follow-ups with clients.
• Collaborate with Support and Support Engineers on location enablement.

Skills

Product operations

Onboarding & setup

Backlog prioritization

Incident management

Data analysis

SLA monitoring

Excel proficiency

SQL basics

BI dashboards

Cross-functional coordination

Project management

Communication & presentation

Problem solving

Education

Bachelor degree

Tools

Excel

SQL

BI dashboards

Job description

Responsibilities

• Manage day-to-day product operations, including partner onboarding, location setup and configuration, and monitoring of live locations and transactions
• Create monthly operational plan and report to Product Operations Lead
• Coordinate with product manager and engineering team on release readiness: checklist, rollout schedule, partner communication, and post-release verification
• Translate recurring operational issues, client complaints, and feature requests into clear and prioritized backlog items for product managers, supported by data
• Coordinate with client representatives and other related parties in handling feature requests, complaints, and service issues at all levels
• Triage, elevate, and follow up on incidents with engineering and finance until resolved, and run root-cause analysis to prevent repeat issues
• Monitor SLA, data quality, and accuracy of reconciliation and settlement, and follow up on any discrepancy
• Create and maintain SOPs, documentation, and knowledge base for operational processes, including migration and post-migration procedures
• Generate operational reports and insights (volume, SLA, error rate, escalations, manual effort) for upper management and product team
• Create timeline and schedule for ongoing or new rollout and operational projects
• Identify manual or repetitive processes and work with product and engineering to automate or productize them
• Maintain good relations with clients and partners, and respond to all client groups
• Support internal management in following up invoices and billing-related issues with clients
• Collaboration with Support and Support Engineer Team to assist on location enablement checklist and issue handling.

Requirements

• Minimum Bachelor degree from reputable university in any majors (Computer Science, Information Systems, or Business is a plus)
• Having 2 - 4 years of professional experience in product operations, product management, business operations, or related field
• Experience handling operational processes, PRD or requirement documentation, and project timelines
• Strong understanding of end-to-end product flow, ideally in payments, fintech, or B2B products
• Strong critical thinking, intellectual curiosity, and problem-solving capabilities
• Strong analytical and report writing skills, with ability to turn operational data into clear insights and recommendations
• Excellent in Microsoft Excel and spreadsheets; basic SQL or BI dashboard experience is a plus
• Good project management and time management skills
• Excellent communication and interpersonal skills, with ability to coordinate effectively with internal teams, cross-functional teams, and external partners
• Good decision-making skills, including under pressure during incidents or escalations
• Experience in B2B environment is a plus
• Proactive, organized, and a self starter
• Able to learn and adapt quickly to a changing environment
• Willing to work from office (Jakarta Pusat, Cideng, Gambir)