Retail Excellence Leader: Training, Audits & CX

Carousell Group; Jakarta Pusat; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Carousell Group is seeking a Retail Excellence lead to drive Maujual store standards across the regional network, developing retail teams, implementing visual merchandising standards, and delivering a consistent, customer-centric experience.

You will conduct regular store audits, coach staff, and collaborate with Marketing, Operations and HR to execute in-store campaigns, improve customer service, and monitor KPIs for continuous improvements across all outlets.

Qualifications

• Bachelor's degree in Business Management, Retail Management, Marketing, or a related field.
• 2–4 years of experience in Retail Operations, Retail Excellence, Training & Development, Visual Merchandising, or Customer Experience.
• Experience managing or supporting multiple retail outlets is preferred.
• Strong understanding of retail operations, customer service standards, and store execution.
• Good communication, presentation, and training skills.
• Strong analytical and problem-solving abilities, with attention to detail.
• Ability to conduct regular store visits and work closely with frontline employees.
• Proactive, hands-on, and comfortable working in a fast-paced and growing retail environment.
• Strong interpersonal skills with the ability to influence and drive improvements across different store teams.

Responsibilities

• Training and development of store staff, focusing on product knowledge, service, sales, and operations.
• Develop visual merchandising guidelines and ensure brand presentation across stores.
• Conduct regular store audits and identify gaps with corrective action plans.
• Maintain customer service standards and improve the customer journey.
• Monitor Retail Excellence KPIs and drive continuous improvement.
• Collaborate with Retail Operations, Marketing, HR to align store execution and store openings.

Skills

Retail Operations

Training & Development

Visual Merchandising

Customer Experience

Analytics

Education

Bachelor's degree in Business Management

Job description

Carousell Group is seeking a Retail Excellence lead to drive Maujual store standards across the regional network, developing retail teams, implementing visual merchandising standards, and delivering a consistent, customer-centric experience.

You will conduct regular store audits, coach staff, and collaborate with Marketing, Operations and HR to execute in-store campaigns, improve customer service, and monitor KPIs for continuous improvements across all outlets.