Retail Excellence Lead: Training & Merch CX

Carousell Group; Jakarta Barat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Carousell Group is seeking a Retail Excellence Lead in Jakarta to drive offline store standards across Maujual stores. You will build training programs, merchandising guidelines, and audit processes to deliver a consistent, professional customer experience.

You will monitor KPIs, collaborate with Marketing, Operations, and HR, and lead regular store visits to implement improvements in a fast-growing retail environment.

Qualifications

• Bachelor's degree in Business Management, Retail Management, Marketing, or a related field.
• 2–4 years of experience in Retail Operations, Retail Excellence, Training & Development, Visual Merchandising, or Customer Experience.
• Experience managing or supporting multiple retail outlets is preferred.
• Strong understanding of retail operations, customer service standards, and store execution.
• Good communication, presentation, and training skills.
• Strong analytical and problem-solving abilities, with attention to detail.
• Ability to conduct regular store visits and work closely with frontline employees.
• Proactive, hands-on, and comfortable working in a fast-paced and growing retail environment.
• Strong interpersonal skills with the ability to influence and drive improvements across different store teams.

Responsibilities

• Develop and implement training programs for store employees and onboarding.
• Create visual merchandising guidelines and ensure brand presentation.
• Conduct regular store audits and document corrective actions.
• Monitor customer experience and address pain points across stores.
• Establish KPIs and drive continuous improvement in store standards.
• Collaborate with Retail Operations, Marketing, HR to align on SOPs and rollout.

Skills

Communication

Presentation

Training skills

Analytical thinking

Problem-solving

Interpersonal skills

Store visits

Education

Bachelor's degree in Business Management or related fields

Job description

Carousell Group is seeking a Retail Excellence Lead in Jakarta to drive offline store standards across Maujual stores. You will build training programs, merchandising guidelines, and audit processes to deliver a consistent, professional customer experience.

You will monitor KPIs, collaborate with Marketing, Operations, and HR, and lead regular store visits to implement improvements in a fast-growing retail environment.