Restaurant Operations Lead - Guest Service & Development

Ennismore; Jakarta Pusat; Hybrid; IDR 66.960.000 - 133.920.000; Vollzeit

Zusammenfassung

Ennismore is seeking an Assistant Restaurant Manager at 25hours Hotel Jakarta The Oddbird in Sudirman Central Business District, Jakarta. You will lead daily restaurant operations, ensure top-tier food & beverage service, and drive cost control while mentoring a diverse team.

You will analyze performance, implement brand standards, and coach staff to deliver personalized guest experiences. This role emphasizes leadership, guest satisfaction, and a strong command of English in a vibrant,

Qualifikationen

• Minimum 2 years of relevant experience in a similar capacity.
• Good reading, writing and oral proficiency in English language.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills; service oriented with an eye for details.
• Good working knowledge of MS Excel and Word.
• Well-presented and professionally groomed at all times.
• Additional certification(s) in Food & Beverage will be an advantage.

Aufgaben

• Understand and implement 25hours brand promise, brand pillars, brand characters, and brand icons
• Analyze and submit month-end reports identifying deviations from business plan goals
• Implement and maintain control measures for costs, productivity, labour costs and operating supply costs in line with budget
• Conduct daily departmental briefings to ensure information is communicated to team
• Supervise team members to ensure tasks are completed on time and to standards
• Build strong relationships with guests and regular patrons, providing personalized service
• Handle guest complaints and comments tactfully and efficiently
• Manage cashier and bar operations in accordance with company policies
• Monitor equipment supply and stock levels to prevent shortages
• Ensure outlet and back-of-house sanitation complies with hygiene regulations
• Maintain knowledge of all food & beverage services and hotel features
• Ensure health, safety and security procedures are followed
• Perform proper handover to the next shift
• Interview, select and recruit outlet employees
• Identify and develop team members for advancement
• Conduct performance reviews and monitor professionalism and appearance
• Develop and conduct staff training programs focused on skill development and business needs
• Prepare weekly staff schedules based on anticipated business volume

Kenntnisse

Leadership

Communication

Customer Service

Team Management

Tools

MS Excel

MS Word

Jobbeschreibung

Ennismore is seeking an Assistant Restaurant Manager at 25hours Hotel Jakarta The Oddbird in Sudirman Central Business District, Jakarta. You will lead daily restaurant operations, ensure top-tier food & beverage service, and drive cost control while mentoring a diverse team.

You will analyze performance, implement brand standards, and coach staff to deliver personalized guest experiences. This role emphasizes leadership, guest satisfaction, and a strong command of English in a vibrant,