Assistant Restaurant Manager: Guest Experience Leader

25hours Hotels; Jakarta Pusat; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

25hours Hotel Jakarta The Oddbird is seeking an Assistant Restaurant Manager to oversee daily restaurant operations, ensuring the highest standards of food & beverage service for guests. You will lead a diverse team, manage costs and productivity, and uphold brand standards across all outlets.

Responsibilities include conducting daily briefings, supervising tasks, handling guest feedback, training staff, and developing team members for advancement while maintaining hygiene, safety, and

Qualifications

• Minimum 2 years of relevant experience in a similar role.
• Good reading, writing and oral proficiency in English.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Service oriented with an eye for details.
• Proficient in MS Excel and MS Word.
• Well-presented and groomed at all times.
• Additional certification in Food & Beverage is an advantage.

Responsibilities

• Understand and implement 25hours brand promise, brand pillars, brand characters, and brand icons
• Analyze and submit month-end reports identifying deviations from business plan goals
• Implement and maintain control measures to ensure food & beverage costs, productivity, labour costs and operating supply costs remain in line with budget
• Conduct daily departmental briefings to ensure all pertinent information is communicated to team members
• Supervise team members to ensure all assigned tasks are completed on time and to departmental standards
• Build strong relationships with guests and regular patrons, providing personalized service
• Handle guest complaints and comments tactfully and efficiently
• Manage cashier and bar operations in accordance with company policies
• Monitor equipment supply and stock levels to prevent operational shortages
• Ensure outlet and back-of-house cleanliness complies with food & beverage sanitation and hygiene regulations
• Maintain complete knowledge of all food & beverage services, contents, preparation methods and hotel features
• Ensure health, safety and security procedures are in place and followed
• Perform proper handover and communication to the next shift
• Interview, select and recruit outlet employees
• Identify and develop team members with potential for advancement
• Conduct performance reviews and monitor team members' professionalism and appearance
• Develop and conduct staff training programs focused on skill development and business needs
• Prepare weekly staff schedules based on anticipated business volume and operating budgets

Skills

Leadership

Interpersonal skills

Communication

Customer service

Attention to detail

English proficiency

Tools

MS Excel

MS Word

Job description

25hours Hotel Jakarta The Oddbird is seeking an Assistant Restaurant Manager to oversee daily restaurant operations, ensuring the highest standards of food & beverage service for guests. You will lead a diverse team, manage costs and productivity, and uphold brand standards across all outlets.

Responsibilities include conducting daily briefings, supervising tasks, handling guest feedback, training staff, and developing team members for advancement while maintaining hygiene, safety, and