Restaurant Manager - Palm Court

fourseasons; Jakarta Pusat; On-site; IDR 223,200,000 - 312,480,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Sick leave

Employee Travel Program

Training and development

Job summary

The Four Seasons Hotel Jakarta is seeking a Restaurant Manager to oversee daily restaurant operations, ensuring exceptional guest service and profitability. You will lead staff, uphold quality standards, and drive a premier dining experience in a luxury setting.

Responsibilities include staff management, guest satisfaction, cost control, menu collaboration, compliance with health and safety, and partnering with marketing and culinary teams to deliver memorable events.

Qualifications

• Proven experience as a restaurant manager in a high-end setting.
• Strong leadership and interpersonal skills, with the ability to motivate a diverse team.
• Excellent customer service and communication skills.

Responsibilities

• Oversee daily restaurant operations ensuring exceptional guest experiences.
• Lead staff recruitment, training, scheduling, and performance feedback.
• Monitor service quality, table turnover and overall profitability.
• Collaborate with culinary and marketing teams on menu and promotions.
• Ensure compliance with health, safety, and liquor regulations.

Skills

Leadership

Customer service

Communication

Restaurant operations

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

The Four Seasons Hotel Jakarta is located in the Sudirman Central Business District (SCBD), one of the most prestigious areas of Jakarta, Indonesia. It provides easy access to corporate offices, shopping centers, and entertainment venues. Open since July 2016, Four Seasons Hotel Jakarta provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The hotel offers a range of rooms and suites designed with a blend of modern luxury and Indonesian culture. These accommodations are equipped with top-notch amenities and offer cityscape views. The hotel also supports Indonesian culture and art, with an extensive art collection on display and regular cultural events. Recent awards and honors include the Top 20 List for Hotels in Asia as voted by the readers of Conde Nast Traveler.

About the role

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant. They are responsible for ensuring excellent customer service, managing the restaurant staff, maintaining quality standards, and maximizing profitability. The manager plays a crucial role in creating a positive dining experience for customers while ensuring efficient and smooth restaurant operations.

What you will do

Staff Management:

• Recruit, train, and supervise all the restaurant staff,


• Schedule shifts and manage staff rotations to ensure optimal coverage during peak hours. Ensure payroll is processed in timely manner.


• Provide coaching, guidance, and performance feedback to employees to maintain high service and performance standards.


• Foster a positive work environment, encourage teamwork, and resolve any staff-related issues or conflicts to enforce Golden Rule.

Customer Service and Guest Experience:

• Interact with customers, handle complaints or concerns, and address any issues promptly and professionally.


• Maintain a strong focus on guest satisfaction, ensuring that guests have an exceptional dining experience.


• Monitor service quality, table turnover, and overall guest satisfaction, taking appropriate actions to improve where necessary. Keep Open Table inventory at optimum level


• Regularly review customer feedback and follow up with guest to ensure proper resolution and make necessary adjustments to improve service and exceed guest expectations.

Operations and Financial Management:

• Oversee daily restaurant operations, including opening and closing procedures, ensuring compliance with health and safety regulations.


• Manage inventory, ordering, and stock control to minimize waste and maximize profitability. Ensure month end inventories are completed in a timely manner and comments updated for variance reports


• Analyze financial reports, such DRR, forecast sheets, P&L's and budgets, to identify areas for improvement and implement strategies to achieve financial targets in collaboration with Marketing and culinary team.


• Implement cost-control measures, monitor expenses, and work towards optimizing operational efficiency.


• Collaborate with the marketing team to develop and implement promotions, special events, and marketing initiatives to attract and retain customers.

Menu Development and Quality Control:

• Work closely with the culinary team to develop and refine the menu, ensuring a diverse selection of high-quality dishes.


• Ensure consistent food quality, presentation, and portion sizes through regular inspections and staff training.


• Ensure staff has proper tools & training to deliver exceptional guest experience

Compliance and Regulations:

• Ensure compliance with local, provincial, and federal regulations, including health and safety standards, liquor licensing, and employment laws.


• Keep PCI compliance and controls in check on regular basis.


• Stay updated on industry trends, food safety protocols, and best practices in restaurant management.

What you bring

• Previous experience as a restaurant manager, preferably in a high-end dining establishment.


• Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.


• Excellent customer service and communication skills.


• Sound knowledge of restaurant operations, including food and beverage management, staffing, and financials.


• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.


• Knowledge of health and safety regulations and compliance.

What we offer

• Medical, Dental and Sick leave coverage


• Employee Travel Program; complimentary and reduced rates atFour SeasonsWorldwide


• Excellent Training and Development opportunities


• Employee Recognition Programs

Note

Indonesian nationality only