Restaurant Captain

OMMA Day Club; Provinsi Bali; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

OMMA Day Club Bali is seeking a Restaurant Service Supervisor to oversee the service team and drive smooth restaurant operations with high standards of guest service, food and beverage service, cleanliness, and staff performance.

You will supervise daily service, brief and assign tasks to Waiter/Waitress team members, coordinate with Kitchen, Bar, Host/Hostess, and other departments, and ensure consistent, exceptional guest experiences.

Responsibilities

• Supervise and coordinate daily restaurant service operations
• Lead, brief, and assign tasks to Waiter/Waitress team members
• Ensure excellent and consistent guest service
• Monitor table setup, order taking, food & beverage service, and table turnover
• Handle guest requests, feedback, and complaints professionally
• Coordinate with Kitchen, Bar, Host/Hostess, and other departments
• Ensure staff follow company SOPs, grooming, hygiene, and service standards
• Monitor team attendance, discipline, and performance
• Assist in training and coaching service staff
• Ensure cleanliness and organization of the restaurant area

Job description

Responsible for supervising the service team and ensuring smooth restaurant operations while maintaining high standards of guest service, food & beverage service, cleanliness, and team performance.

Key responsibilities

• Supervise and coordinate daily restaurant service operations
• Lead, brief, and assign tasks to Waiter/Waitress team members
• Ensure excellent and consistent guest service
• Monitor table setup, order taking, food & beverage service, and table turnover
• Handle guest requests, feedback, and complaints professionally
• Coordinate with Kitchen, Bar, Host/Hostess, and other departments
• Ensure staff follow company SOPs, grooming, hygiene, and service standards
• Monitor team attendance, discipline, and performance
• Assist in training and coaching service staff
• Ensure cleanliness and organization of the restaurant area