Residence Service Staff

ASTRI - BSQ; Indonesia; Vor Ort; IDR 44.640.000 - 72.540.000; Vollzeit

Zusammenfassung

BINA NUSANTARA is seeking a Residence Services support staff to greet residence and guests, handle mail, verify visitor forms, and manage room reservations. The role emphasizes accuracy in record keeping and courteous interaction with residents and visitors.

The position requires a minimum Diploma (D3) and provides exposure to administrative duties within the hall of residence. No prior work experience is necessary and you will report to the Operations Coordinator.

Qualifikationen

• Minimum Diploma Degree (D3) preferably from any major.

Aufgaben

• Greet residence/guest room visitors and manage daily mail distribution.
• Coordinate visit approvals with Operations Coordinator for parents visiting boarders’ room.
• Ensure required forms are completed by visitors (e.g., identification).
• Manage game room usage requests and ensure equipment is returned in good condition.
• Maintain boarders records in the log book and update room availability.
• Handle room management and reservations; report violations or irregularities as needed.
• Provide courteous information and announcements to residents via letters or notice boards.

Ausbildung

Diploma (D3)

Jobbeschreibung

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

Residential Services:

• Greet residence/Guest Room visitor
• Handle daily mail distribution process.
• Get approval from Operations Coordinator to permitting parents visiting the boarders’ room and monitor the visiting hour.
• Ensure required forms are completed by visiting parents (e.g identifaction, required forms to be completed).
• Handle the request for Game Room usage:
• Equipment shall be kept by Residence Services Staffs
• Ensure boarders records in the log book (before and after borrowing).
• Ensure the equipments permanently located in Games Room and equipment borrowed are completely return in good condition.
• Daily up-date room availability status
• Handle room management and reservation

Information & Complaint Services Management:

• Respond to various complains from residence / guest room visitors.
• Communicate courteously with customers by telephone, email, letter and face to face.
• Provide information and advice to customers according services guidelines in the hall of residence.
• Provide announcement and up dated information to residence via letters, pin board.
• Distribute complains to respective area and provide final status information to related customer.

Administrative Duties:

• File report on various violation or irregularities (i.e., missing keys, money, guest’s belongings, etc.)
• Keep accurate records of discussions or correspondence with residence/guest room visitors.
• Arrange activity report to coordinator.

Improvement Contribution:

• Suggest input and further improvement for the complaint management services enhancement.

Other duties:

• Carry out any additional task assigned by the supervisor.

General Requirement:

• Minimum Diploma Degree (D3) preferably from any major

Work Exposure/ Experience:

• No working experience

BINA NUSANTARA started with a dream and a sense of determination. Founded by Joseph Wibowo Hadipoespito and Theresia Widia Soerjaningsih, this education institution has gone through many stages, and overcome various barriers. It still stands strong and grand despite the competition.