Reservation Officer

PT Bagja Kumbara Nusantara; Denpasar Timur; On-site; IDR 55,800,000 - 83,700,000; Full time

Benefits offered by this job

Annual leave increase to 19 days

Competitive salary & benefits package

Company events/outings

Taxes covered

Job summary

Happy Trails! Asia is seeking a dynamic Reservation Officer to join our Bali and Yogyakarta teams. You will manage daily reservations, confirm bookings, and coordinate with suppliers to ensure accuracy and timeliness.

This role requires English proficiency, attention to detail, and the ability to work in a fast-paced environment within a friendly multicultural team.

Qualifications

• Minimum 1 year experience in inbound tour operator or related field.
• Fluent written and spoken English.
• Tech savvy with common computer programs (e.g., MS Office, Excel).
• Strong attention to detail and accuracy in handling reservations.
• Ability to prioritize and work in a fast-paced environment.
• Positive attitude, self-motivated and capable of working independently or in a team.

Responsibilities

• Ensure all accommodation reservations are entered and updated in the internal reservation system.
• Handle reservation tasks including modifications and cancellations per company policies.
• Collaborate with internal teams to ensure smooth bookings and high service standards.
• Coordinate with suppliers for timely confirmations, availability, and special requests.
• Maintain clear filing system for emails related to bookings, suppliers, and internal communications.
• Assist with tasks or projects as assigned by HOD/Management, meeting deadlines and quality standards.
• Maintain good relations and effective communications with tour operators, customers, and suppliers.

Skills

English proficiency

MS Office / Excel

Attention to detail

Communication

Customer service

Teamwork

Problem solving

Fast-paced work

Tools

MS Office

Excel

Job description

Happy Trails! Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. We have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo.

We are looking for a dynamic and resourceful RESERVATION OFFICER (Bali and Yogyakarta) to join our growing and expanding company.

About the role

As Reservation Officer, you will be responsible for managing daily reservations, ensuring bookings are accurately recorded and confirmed within established deadlines.

Key responsibilities

• Ensure all accommodation reservations are accurately entered and updated in the internal reservation system.
• Handle all reservation-related tasks, including modifications and cancellations, following company policies and guidelines.
• Collaborate with internal teams to ensure smooth execution of the bookings, maintaining the highest service standards.
• Coordinate with suppliers for timely confirmations, availability, and special requests.
• Maintain a clear filing system for emails related to bookings, suppliers, and internal communications.
• Assist with specific tasks or projects as assigned by the HOD/Management, ensuring deadlines and quality standards are met.
• Maintain good relations and effective communications with tour operators, customers, and suppliers.

Requirements

• Minimum of 1 year of experience in Inbound Tour Operator or related fields.
• Good command of English both written and spoken.
• Tech savvy with high understanding of computer programs (such as Ms Office, Excel).
• Strong attention to detail and accuracy in handling reservation information.
• Ability to prioritize, and work effectively in a fast-paced environment.
• A positive attitude, self-motivated and result-driven, able to work alone or as part of a team.
• Strong problem-solving abilities, good communication and customer service skills.
• A vibrant, engaging, and genuinely friendly multicultural team that is cooperative, supportive.
• An inspiring work atmosphere that encourages collaboration and personal growth.
• Opportunities to connect with diverse colleagues in a positive and dynamic environment.
• Development opportunities with coaching/mentoring, online courses, product training, joining project teams.
• 12 days annual leave increasing to 19 days.
• Competitive company salary & benefits package.
• Company events/outings.
• All taxes are covered.

Recruitment Process

User Interview

Final Interview

Onboarding

Working Hours

09:00 - 18:00 WITA/WIB; 8 hours/day (Monday - Friday) - Work From Office

Thank you for your interest in joining Happy Trails! Asia. While we appreciate every application, only shortlisted candidates will be contacted for the next stage of the recruitment process.

Good luck, and we hope to welcome you to our team soon!