Reservation Agent

PT KEY SPAN SOLUSINDO; Sleman; On-site; IDR 44,640,000 - 66,960,000; Full time

Benefits offered by this job

Competitive remuneration

Career development

Collaborative work environment

Job stability

Job summary

PT KEY SPAN SOLUSINDO is seeking a dedicated Reservation Agent in Sleman District, Yogyakarta. This full-time role puts you at the first point of contact for guests seeking accommodation and travel arrangements, with responsibilities from inquiries to bookings and ongoing guest support.

You will manage reservations, provide detailed options, and coordinate with departments to ensure smooth check-in and check-out, while upselling services to boost occupancy and revenue.

Qualifications

• High school diploma or equivalent; hospitality or tourism qualification is preferred.
• Experience in reservation, customer service or hospitality environment.
• Excellent written and spoken English communication.

Responsibilities

• Process and manage reservation requests via phone, email, online platforms, and in person.
• Provide information on accommodations, facilities, and promotions to guests.
• Enter and update reservations accurately in the system.
• Handle amendments, cancellations and modifications to bookings.
• Coordinate with other departments for smooth check-in/check-out.
• Process payments and address billing inquiries.
• Resolve guest concerns and booking issues promptly.
• Stay informed on rates, packages, availability across properties.
• Upsell services to enhance guest experience and revenue.
• Contribute to occupancy targets and revenue goals.

Skills

Communication skills

English fluency

Multitasking

Detail oriented

Customer service

Education

High school diploma

Hospitality/Tourism qualification (preferred)

Tools

Reservation systems

Booking platforms

MS Office

Job description

About us
PT KEY SPAN SOLUSINDO is a forward-thinking hospitality and tourism company dedicated to delivering exceptional guest experiences and seamless booking solutions. We pride ourselves on our commitment to excellence, customer satisfaction, and creating memorable experiences for our guests. Our team is passionate about the hospitality industry and committed to providing professional, reliable and innovative reservation services.

About the role
We are seeking a dedicated and customer-focused Reservation Agent to join our team at our office in Sleman District, Yogyakarta. This is a full-time position that is central to our operations, as you will be the first point of contact for our guests and clients seeking accommodation and travel arrangements. As a Reservation Agent, you will play a vital role in converting inquiries into confirmed bookings whilst maintaining the highest standards of customer service. This position offers the opportunity to be part of a dynamic team within the fast-paced hospitality and tourism industry.

Key responsibilities

Processing and managing reservation requests from guests via telephone, email, online platforms and in person

Providing detailed information about accommodation options, facilities, amenities and special offers to prospective guests

Inputting and updating reservation details accurately in the reservation system and maintaining organised records

Handling amendments, cancellations and modifications to existing bookings in a professional and courteous manner

Coordinating with other departments to ensure smooth check-in and check-out procedures

Processing payments and managing billing inquiries related to reservations

Addressing guest concerns and resolving booking-related issues promptly and effectively

Maintaining knowledge of current rates, packages, promotions and availability across all properties and services

Upselling additional services and facilities to enhance the guest experience and increase revenue

Contributing to the achievement of occupancy targets and revenue goals through effective sales techniques

What we're looking for

High school diploma or equivalent; qualification in hospitality or tourism is preferred

Proven experience working in a reservation, customer service or hospitality environment

Excellent communication skills in both written and verbal English; additional language skills are advantageous

Strong proficiency with reservation systems, booking platforms and Microsoft Office applications

Outstanding customer service orientation with the ability to remain calm and professional under pressure

Exceptional attention to detail and accuracy when processing reservations and handling guest information

Ability to multitask and manage multiple reservation requests simultaneously

Strong organisational skills with the ability to prioritise competing demands effectively

Positive attitude, reliability and commitment to meeting deadlines

Knowledge of the local tourism offerings and attractions in the Yogyakarta region is desirable

What we offer

We are committed to creating a supportive and inclusive workplace where our employees can thrive. We offer competitive remuneration reflecting your experience and expertise. You will have the opportunity for career development and advancement within our expanding hospitality operations. We provide a collaborative working environment with a team of dedicated professionals who are passionate about delivering exceptional service. Our full-time position offers job stability and the chance to be part of a growing organisation in the vibrant tourism sector of Yogyakarta. We encourage a healthy work-life balance and provide a positive workplace culture that values your contributions and professional growth.