Customer Service Representative

Atain; Kota Yogyakarta; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive annual leave entitlement

Collaborative work environment

Career growth opportunities

Job summary

Atain is seeking a Customer Service Representative in Yogyakarta to deliver excellent support and resolve inquiries with empathy. You will work onsite at Sleman City Hall, handling tickets and multi-channel interactions while maintaining a high standard of service.

Requirements include at least 1 year in a contact center or customer service role, 6 months handling email for US market, and strong English (B2). This position requires a 9-hour shift and willingness for 24/7 coverage.

Qualifications

• Minimum 1 year of experience in a contact center or customer service environment.
• Minimum 6 months of experience handling email and US market.
• Strong English proficiency (minimum B2) – both spoken and written.
• Willingness to work a 24/7 rotational shift schedule or permanent night shift.
• Ability to work 9-hour shifts (including breaks).
• Commitment to service quality and customer satisfaction.
• Willing to commute and work onsite in Yogyakarta City (Sleman City Hall).

Responsibilities

• Handle customer complaints and inquiries received through ticketing and resolution platforms.
• Maintain a positive, empathetic, and professional attitude in every customer interaction.
• Deliver accurate information and high-quality service that exceeds customer expectations.
• Work collaboratively with team members to achieve KPI targets and SLAs.
• Resolve customer issues efficiently across various communication channels.
• Accurately document customer interactions, transactions, feedback, and complaints.
• Provide recommendations to improve customer service processes and operational efficiency.
• Ensure customer satisfaction by delivering professional and solution-oriented support.

Skills

English B2

Customer service experience

Email handling

US market experience

Job description

Are you passionate about delivering exceptional customer experiences and solving problems with empathy and professionalism? Join our growing team as a Customer Service Representative and become part of an organization that values customer satisfaction, teamwork, and continuous development.

Location: Sleman City Hall, Yogyakarta (Work From Office)

Requirement: Please share the resume in ENGLISH version,

Key Responsibilities

• Handle customer complaints and inquiries received through ticketing and resolution platforms.
• Maintain a positive, empathetic, and professional attitude in every customer interaction.
• Deliver accurate information and high-quality service that exceeds customer expectations.
• Work collaboratively with team members to achieve KPI targets and service level agreements (SLAs).
• Resolve customer issues efficiently across various communication channels.
• Accurately document customer interactions, transactions, feedback, and complaints.
• Provide recommendations to improve customer service processes and operational efficiency.
• Ensure customer satisfaction by delivering professional and solution-oriented support.

What We're Looking For

• Minimum 1 year of experience in a Contact Center or Customer Service environment.
• Minimum 6 months of experience handling email and US market.
• Strong English proficiency (minimum B2 level) – both spoken and written.
• Willingness to work on a 24/7 rotational shift schedule/ permanent night shift.
• Ability to work 9-hour shifts (inclusive of breaks).
• Commitment to service quality and customer satisfaction.
• Willing to commute and work onsite in Yogyakarta City (Sleman City Hall).

What's in It for You?

• Competitive annual leave entitlement
• Supportive and collaborative work environment
• Career growth and development opportunities