Researcher - UX & Consumer Insight

PT Global Digital Niaga; Kemayoran; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Blibli is seeking a UX Researcher to uncover user insights that shape our products and experiences. You will lead end-to-end research projects, from framing objectives to reporting findings, working with Product, Design, and Business teams to build intuitive, user-centered solutions for millions of Indonesians.

The role requires collaborating with cross-functional partners, translating data into clear recommendations, and delivering impactful insights that drive product decisions and improve

Qualifications

• Bachelor's degree in IT, HCI, psychology, anthropology, sociology, or related fields.
• 2–3 years of UX research or related experience.
• Experience leading end-to-end research projects.
• Strong analytical, communication, and stakeholder management skills.
• Fluency in Bahasa Indonesia and English.

Responsibilities

• Conduct end-to-end qualitative and quantitative research, from defining objectives to reporting.
• Study consumer needs, behaviors, motivations, attitudes, and pain points.
• Apply appropriate research methods (interviews, FGDs, usability testing, surveys, etc.).
• Translate findings into clear recommendations supporting product, CX, marketing, and business decisions.
• Develop and present research deliverables and insights to cross-functional stakeholders.
• Collaborate with Product, Design, Business, Data, and other teams to address strategic questions.

Skills

Qualitative research

Quantitative research

Stakeholder management

Presentation skills

Bilingual Indonesian/English

Education

Bachelor's degree in IT, HCI, Psychology, Anthropology, Sociology, or related fields

Job description

Blibli is on a journey to become Indonesia’s #1 e-commerce platform — built on trust, innovation, and care. We’re creating better experiences for customers, merchants, brands, and sellers through technology, collaboration, and a deep commitment to quality. Here, every idea matters, and every action helps us grow stronger together.

As a UX Researcher, you’ll help uncover user insights that shape the future of Blibli’s products and experiences. Every research initiative you lead helps us better understand user needs, behaviors, and motivations, enabling Product, Design, and Business teams to make informed decisions and deliver experiences that are relevant, intuitive, and impactful for millions of users across Indonesia.

What You'll Do:

• Conduct end-to-end qualitative and quantitative research, from defining research objectives and methodology, to data collection, analysis, synthesis, and reporting.
• Conduct research to understand consumer needs, behaviors, motivations, attitudes, pain points, and decision-making.
• Apply appropriate research methods, including interviews, FGDs, usability testing, surveys, concept testing, observation, internal data analysis, and secondary research.
• Translate research findings into clear recommendations that support product, customer experience, marketing, and business decisions.
• Develop and present research deliverables and insights to cross-functional stakeholders.
• Collaborate with Product, Design, Business, Data, and other teams to address strategic research questions.

Qualifications:

• Bachelor's degree in IT, HCI, Psychology, Anthropology, Sociology, or related fields.
• 2-3 years of experience in UX Research, Product Research, Consumer Insights, Behavioral Research, or related areas.
• Strong expertise in qualitative and quantitative research, with proven experience leading end-to-end research projects and translating findings into actionable insights.
• Excellent analytical, critical thinking, communication, stakeholder management, and presentation skills.
• Proficient in research, survey, and data analysis tools.
• Fluent in Bahasa Indonesia and English.
• Able to manage multiple stakeholders and projects in a fast-paced environment while maintaining high research quality and rigor.

Why You’ll Love Working Here

We believe growth happens where people feel safe to share, fail, and try again. Here, you’ll find teammates who push you to do better, not harder — and leaders who listen before they lead. Whether you’re learning something new or teaching what you know, there’s always room to grow together.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Blibli.com is an e-commerce platform built upon a big dream: to lead Indonesians to enter a new digital lifestyle and give only the best shopping experience for a better life. We are committed to conduct our business with customer-centric minded, striving to deliver the best features and services to satisfy our customers. We aim for an exciting challenge to become the number 1 e-commerce platform in Indonesia by providing the best customer-centric experience for both buyers and sellers. Blibli.com is created by Indonesians, in Indonesia, and for Indonesians; we’re here as an inspiration to channel and empower the Indonesian people to engage and socialize in commercial activities.

Blibli.com is an e-commerce platform built upon a big dream: to lead Indonesians to enter a new digital lifestyle and give only the best shopping experience for a better life. We are committed to conduct our business with customer-centric minded, striving to deliver the best features and services to satisfy our customers. We aim for an exciting challenge to become the number 1 e-commerce platform in Indonesia by providing the best customer-centric experience for both buyers and sellers. Blibli.com is created by Indonesians, in Indonesia, and for Indonesians; we’re here as an inspiration to channel and empower the Indonesian people to engage and socialize in commercial activities.