Remote Technical Support Specialist - Entry Level

The Elitejob; Indonesia; Remote; IDR 66,960,000 - 89,280,000; Full time

Benefits offered by this job

Competitive entry-level salary

Work-from-home flexibility

Career growth opportunities

Comprehensive training

Paid time off

Health benefits

Job summary

A technology support company is seeking a Remote Technical Support Specialist to assist customers with troubleshooting technical issues. This entry-level role is ideal for fresh graduates in a dynamic, remote environment offering flexible shifts. Comprehensive training, competitive salary, and growth opportunities are included. Strong problem-solving and communication skills are essential for this position.

Qualifications

• Strong problem-solving and analytical skills.
• Excellent communication skills (verbal and written).
• Ability to manage multiple support tickets.

Responsibilities

• Provide first-level technical support via email, chat, and phone.
• Diagnose and troubleshoot software and hardware issues.
• Ensure customer satisfaction by delivering timely solutions.

Skills

Problem-solving

Communication skills

Analytical skills

Customer-focused mindset

Education

Bachelor's degree in Computer Science or related field

Tools

Operating systems knowledge (Windows, macOS, Linux)

Networking concepts

Job description

A technology support company is seeking a Remote Technical Support Specialist to assist customers with troubleshooting technical issues. This entry-level role is ideal for fresh graduates in a dynamic, remote environment offering flexible shifts. Comprehensive training, competitive salary, and growth opportunities are included. Strong problem-solving and communication skills are essential for this position.