Remote IT Support Specialist (Entry-Level)

The Elitejob; Indonesia; Remote; IDR 576,321,000 - 823,316,000; Full time

Benefits offered by this job

100% remote work

Competitive entry-level salary

Flexible working hours

Career growth opportunities

Access to online learning platforms

Supportive team culture

Paid time off and sick leave

Job summary

A dynamic global company is seeking a detail-oriented Junior IT Support Officer to join their remote team. This entry-level role involves troubleshooting software and hardware issues, providing technical support, and maintaining systems. Ideal candidates have strong communication skills and a basic knowledge of operating systems. Benefits include flexible working hours, remote work, and career growth opportunities.

Qualifications

• 0–2 years of experience in IT support or helpdesk roles.
• Recent graduates with relevant certifications are encouraged to apply.

Responsibilities

• Provide first-line remote technical support to internal employees.
• Troubleshoot software, hardware, OS, and network issues.
• Log support interactions in the ticketing system.
• Install, configure, and maintain computer systems.
• Collaborate with senior IT staff for escalations.

Skills

Strong communication skills

Basic knowledge of operating systems

Familiarity with cloud-based tools

Understanding of IT service management practices

Ability to follow technical documentation

Strong problem-solving mindset

Job description

A dynamic global company is seeking a detail-oriented Junior IT Support Officer to join their remote team. This entry-level role involves troubleshooting software and hardware issues, providing technical support, and maintaining systems. Ideal candidates have strong communication skills and a basic knowledge of operating systems. Benefits include flexible working hours, remote work, and career growth opportunities.