Remote IMS Support Engineer – Mining & Autonomy

Hexagon Mining; Balikpapan; On-site; IDR 90,000,000 - 130,000,000; Full time

Job summary

Hexagon Mining in Balikpapan, Indonesia, seeks an IMS Support Engineer to provide competency training and proactive technical support for Drilling optimisation, Radar Solutions, and Integrated Machine Systems. You will work remotely with clients, while reporting to the IMS Manager and joining the head office in Balikpapan Monday to Friday with occasional travel.

The role emphasizes collaboration with engineering, documentation, and quality standards, delivering value education to stakeholders

Qualifications

• Prior mining operations experience with OT technology or in FMS, networking and communications.
• Background in networking or communications.
• Experience in training and partnering with customers on technology deployment or operational output.
• Ability to build cohesive relationships across a diverse customer and stakeholder group.
• Fluent verbal and written communication in English and Bahasa.
• High School Diploma.
• Certificate IV in Information Technology or related field (desirable).
• Certificate IV in Training and Assessment (desirable).
• First aid certificate – (desirable).
• Proven success in collaborating in a customer centric, solution focused engagement.

Responsibilities

• Provide product and service implementation, competency training, and value education to stakeholders, face-to-face and remotely.
• Provide customers with ongoing and proactive technical support and advice through regular communication and system oversight.
• Provide technical support/guidance to other Hexagon business units/teams. Work with engineering and development teams to scope, test, and launch new products and features.
• Maintain, enhance, and adhere to Hexagon and client documentation and reporting standards, systems, processes, policies, and procedures, participating in audits when required.
• Perform quality assurance and quality control checks on products before they are assigned and delivered to site. present recommendations for continuous improvements and modifications, actioning them as necessary

Skills

OT technology

Networking

Training

Customer relations

English & Bahasa

Education

High School Diploma

Certificate IV in Information Technology

Certificate IV in Training and Assessment

First aid certificate

Job description

Hexagon Mining in Balikpapan, Indonesia, seeks an IMS Support Engineer to provide competency training and proactive technical support for Drilling optimisation, Radar Solutions, and Integrated Machine Systems. You will work remotely with clients, while reporting to the IMS Manager and joining the head office in Balikpapan Monday to Friday with occasional travel.

The role emphasizes collaboration with engineering, documentation, and quality standards, delivering value education to stakeholders