Remote IMS Support Engineer – Mining Technology

Hexagon Mining; Balikpapan; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Hexagon Autonomous Solutions in Balikpapan seeks an IMS Support Engineer to deliver competency training and value education on Drilling optimisation, Radar Solutions and Integrated Machine Systems, with remote and on-site technical support.

You will travel to customer sites as required, support installation and training, and ensure safety, environmental and quality standards while collaborating with engineering teams.

Qualifications

• Engineering or field installation background in electrical, networks or communications.
• Experience with OT technology in mining or heavy industry is desirable.
• Experience training customers on technology deployment or operational output.

Responsibilities

• Provide product and service implementation, competency training, and value education to stakeholders, face-to-face and remotely.
• Provide ongoing technical support and advice through regular communication and system oversight.
• Collaborate with engineering teams to scope, test, and launch new products and features.
• Maintain and adhere to documentation, reporting standards, and audits as required.
• Perform QA/QC checks and present continuous improvement recommendations.

Skills

Engineering background

Mining OT experience

Training experience

Customer engagement

Relationship building

High School Diploma

First aid certificate

Education

Certificate IV in IT

Certificate IV in Training and Assessment

Job description

Hexagon Autonomous Solutions in Balikpapan seeks an IMS Support Engineer to deliver competency training and value education on Drilling optimisation, Radar Solutions and Integrated Machine Systems, with remote and on-site technical support.

You will travel to customer sites as required, support installation and training, and ensure safety, environmental and quality standards while collaborating with engineering teams.