Remote Payroll Client Success Coordinator

RemoteCOM LLC; Indonesia; Remote; IDR 347,726,000 - 879,490,000; Full time

Benefits offered by this job

Work from anywhere

Flexible paid time off

Flexible working hours (async)

16 weeks paid parental leave

Coworking/learning budget

Mental health support services

Stock options

Home office budget & IT equipment

Job summary

Remote is hiring a Coordinator, Payroll Client Services to resolve payroll inquiries and support smooth operations. The role emphasizes learning payroll processes, following documented workflows, and escalating complex issues when needed.

You will maintain clear communication with customers, meet SLAs, and document outcomes while growing payroll expertise. This is a fully remote role with global colleagues and async work culture.

Qualifications

• Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
• Provide timely updates and clear explanations to customers about payroll processes.

Responsibilities

• Client Issue Resolution: Resolve payroll-related inquiries and discrepancies, ensuring timely responses across channels.
• Customer Communication: Communicate clearly, professionally, and in a customer-friendly manner.
• Operational Process Execution: Follow internal workflows and document case outcomes with accuracy.
• Learning & Knowledge Development: Build foundational payroll knowledge and identify documentation gaps for improvement.

Skills

Client inquiries resolution

Clear written & verbal communication

Attention to detail

Workflow adherence

Job description

Remote is hiring a Coordinator, Payroll Client Services to resolve payroll inquiries and support smooth operations. The role emphasizes learning payroll processes, following documented workflows, and escalating complex issues when needed.

You will maintain clear communication with customers, meet SLAs, and document outcomes while growing payroll expertise. This is a fully remote role with global colleagues and async work culture.