Remote Mortgage VA: Loan Processing Pro

CS Outsource; Indonesia; On-site; IDR 709,471,000 - 1,241,575,000; Full time

Job summary

CS Outsource is seeking an experienced Mortgage Virtual Assistant to support US-based mortgage brokers and loan officers remotely. You will handle loan files, collect borrower docs, manage appraisals, and liaise with underwriters and title companies to keep loans moving toward closing.

The role requires hands-on US mortgage processing knowledge and the ability to manage multiple files, follow up consistently, and communicate professionally in a remote setting.

Qualifications

• Must have direct mortgage or lending experience in a US role (loan processor, broker assistant, loan officer assistant, or mortgage VA).
• Hands-on with US mortgage loan processing, borrower documentation, and closing procedures.
• Experience working directly with loan officers, underwriters, lenders, and title companies.
• Candidates with only general real estate or transaction coordination experience will not be considered.

Responsibilities

• Process and manage loan files from submission through closing.
• Order, coordinate, and track appraisals.
• Collect, review, and organize borrower documentation.
• Follow up with borrowers regarding outstanding requirements.
• Review and help clear underwriting conditions.
• Communicate with underwriters, lenders, title companies, and lending partners.
• Track loan progress and maintain accurate records.
• Update CRM/LOS with loan status and borrower information.
• Assist loan officers with lead follow-up and cold calling when needed.
• Support basic marketing and social media activities where applicable.
• Provide administrative and operational support to mortgage professionals.

Skills

Detail-oriented

Organized

Proactive

US mortgage industry experience

Tools

Encompass

Calyx

Arive

GoHighLevel

Job description

CS Outsource is seeking an experienced Mortgage Virtual Assistant to support US-based mortgage brokers and loan officers remotely. You will handle loan files, collect borrower docs, manage appraisals, and liaise with underwriters and title companies to keep loans moving toward closing.

The role requires hands-on US mortgage processing knowledge and the ability to manage multiple files, follow up consistently, and communicate professionally in a remote setting.