Remote Mandarin Medical Virtual Assistant - Customer Care

Visa Hunt; Indonesia; On-site; IDR 740,219,000 - 1,268,946,000; Full time

Benefits offered by this job

Paid training

Remote work

Job summary

Neolytix is seeking a Mandarin bilingual Medical Virtual Assistant focused on customer service to support remote healthcare operations. The role involves handling medical records, coordinating with physicians, and maintaining HIPAA compliance while delivering high-quality service.

The position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Remote work setup with paid training and a supportive team awaits.

Qualifications

• Experience in customer service or healthcare-related role preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office and EMR systems.

Responsibilities

• Prepares and assembles medical record documentation for physician.
• Ensures medical record compliance by self-documentation attestation.
• Updates patient history, physical exam, and other health information.
• Sends documentation to physician for review and approval.
• Monitors basic lab results and screening procedures.
• Complies with HIPAA and Joint Commission policies.
• Performs other clerical duties to improve clinic productivity.
• Assess, review and apply criteria as needed.

Skills

Customer service

Healthcare knowledge

Communication skills

Detail-oriented

Multitasking

Microsoft Office

EMR systems

Tools

Microsoft Office

EMR systems

Job description

Neolytix is seeking a Mandarin bilingual Medical Virtual Assistant focused on customer service to support remote healthcare operations. The role involves handling medical records, coordinating with physicians, and maintaining HIPAA compliance while delivering high-quality service.

The position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Remote work setup with paid training and a supportive team awaits.